VeriFone VX690 User Manual page 49

Code Display
94 CANNOT PAY
97 SETTLE NOT AVAILABLE
98 SYSTEM ERROR
TC DECLINED TC
TL DECLINED TL
XO DECLINED TIME OUT
X7
CANCELLED SYSTEM ERROR
Z1 CANNOT PAY
Z3 ISSUER UNAVAILABLE
Z4 CANNOT PAY
Cause/Action
Obtain another form of payment
Advise cardholder to contact card issuer
A settlement has been processed in the last 24
hours, or the settlement is being attempted
between 9.30pm and 11.00pm (AEST)
Retry during settlement hours, making sure 24 hours
have elapsed since the previous settlement
Turn terminal off, then back on, and retry the
transaction
Contact Merchant Business Solutions if the problem
persists
Retry the transaction, selecting a different account
If the transaction is declined again, obtain another
form of payment Advise cardholder to contact card
issuer
Signature error
Retry the transaction
Contact Merchant Business Solutions if the problem
persists
Retry the transaction
Contact Merchant Business Solutions if the problem
persists
Obtain another form of payment
Obtain another form of payment
Obtain another form of payment
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