Nokia 500s Installation Manual page 96

7
Troubleshooting
Problem NIC is not installed correctly.
Solution Remove the card and reinstall it. Ensure that you can tighten the
retaining screws on both sides of the NIC.
Do Not See Interfaces that Should be Present
Problem Local 500s appliance ports do not appear.
Solution Your NIC might be defective. Contact the appropriate Nokia
customer support site as listed in
Note
The problem could be with the I/O slot. Try installing the NIC in another
slot.
Common Ethernet Problems—Connectivity with Attached
Device
Problem No link light.
Solution You might have used the wrong cable. Use a crossover cable
between the 500s appliance and a host, and a straight-through cable between
an appliance and a hub.
Problem Solid activity LED.
Solution You might have set the wrong speed. Verify that the speeds match
on each end of the Ethernet connection (10 Mbps, 100 Mbps, or 1000 Mbps).
Problem Port not enabled.
Solution Verify from the Interface page in Nokia Network Voyager that the
interface port is configured as active.
96
"Nokia Contact Information"
Nokia 500s Installation Guide
on page 3.