Nokia 500s Installation Manual page 92

7
Troubleshooting
communicates with the 500s appliance. If this is not possible by using your
laptop computer or terminal, the problem is with the terminal or cable and not
with the appliance.
Problem No console connection to the 500s appliance.
Solution For information about how to create a console connection, see
"To connect to the console"
Problem Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout
information, see
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity,
9600 bps.
Problem Terminal set for flow control.
Solution The 500s appliance does not use flow control. The terminal
should be set for no flow control.
Problem Defective 500s appliance or file system.
Solution Contact the Nokia customer support site listed in
Information"
Login Prompt Appears, But Password Not Accepted
Problem Database is corrupt.
Solution Return to default settings as described in
database settings"
listed in
92
on page 44.
"To connect to the console"
on page 3.
on page 94, or contact the Nokia customer support site
"Nokia Contact Information"
on page 44.
"To reset the default
on page 3.
Nokia 500s Installation Guide
"Nokia Contact