Ricoh C2000 Service Manual page 27

3. Troubleshooting
Code
13-18 SIP server access error
SIP authentication password
13-24
error
3
14-00 SMTP Send Error
14-01 SMTP Connection Failed
No Service by SMTP Service
14-02
(421)
Access to SMTP Server Denied
14-03
(450)
26
Meaning
• Incorrect initial setting for the SIP server.
• Defective SIP server.
• The input password for the authentication does not
• Error occurred during sending to the SMTP server.
• Failed to connect to the SMTP server (timeout) because
• The PC is not ready to transfer files.
• SMTP server not functioning correctly.
• The DNS IP address is not registered.
• Network not operating correctly.
• Destination folder selection not correct.
• SMTP server operating incorrectly, or the destination
• Contact the system administrator and check that the
• Contact the system administrator for direct SMTP
• Failed to access the SMTP server because the access
• SMTP server operating incorrectly. Contact the system
• Folder send destination is incorrect. Contact the system
• Device settings incorrect. Confirm that the user name
Suggested Cause/Action
match the password registered in the SIP server.
Occurs for any error other than 14-01 to 16. For
example, the mail address of the system administrator
is not registered.
the server could not be found.
for direct SMTP sending is not correct.
SMTP server has the correct settings and operates
correctly.
sending and check the sending destination.
is denied.
administrator to determine if there is a problem with the
SMTP server and to check that the SMTP server settings
are correct.
administrator to determine that the SMTP server
settings and path to the server are correct.
and password settings are correct.