Ricoh C2000 Service Manual
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Ricoh C2000 Service Manual

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Fax Option Type C2000
Machine Code: B868
SERVICE MANUAL
Aug. 31st, 2006
Subject to change

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Summary of Contents for Ricoh C2000

  • Page 1: Service Manual

    Fax Option Type C2000 Machine Code: B868 SERVICE MANUAL Aug. 31st, 2006 Subject to change...

  • Page 2: Important Safety Notices

    Important Safety Notices • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

  • Page 3: Symbols And Abbreviations

    Symbols and Abbreviations Conventions Used in this Manual This manual uses several symbols. Symbol What it means Refer to section number  Screw  Connector  E-ring  Clip ring  Clamp Cautions, Notes, etc. The following headings provide special information: •...
  • Page 4 • This information provides tips and advice about how to best service the machine.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Important Safety Notices...........................1 Symbols and Abbreviations..........................2 Conventions Used in this Manual.........................2 Cautions, Notes, etc............................2 1. Installation Fax Unit (B868)..............................7 Accessory Check............................7 Installation Procedure.............................7 Installing Panels and Keys...........................12 Settings................................13 Fax Unit Option..............................14 Handset (B433)............................14 2. Replacement and Adjustment FCU...................................15 3.

  • Page 6: Table Of Contents

    Printer Switches............................66 Communication Switches..........................72 G3-1 Switches.............................78 IP Fax Switches.............................86 NCU Parameters..............................94 Dedicated Transmission Parameters......................107 Programming Procedure...........................107 Parameters..............................107 Service RAM Addresses..........................115 5. Detailed Section Descriptions Overview................................125 Boards................................126 FCU................................126 MBU................................127 Fax Communication Features........................128 Internet Mail Communication........................128 IP-Fax................................137 What is IP-FAX?............................137 6. Specifications General Specifications..........................139 IFAX Specifications............................141 IP-FAX Specifications.............................143...

  • Page 8: Fax Unit (B868)

    1. Installation Fax Unit (B868) Accessory Check Installation procedure Fax application panel Key top–fax Copy key panel SG3 label Handset bracket (-17) Modular code (-17) User function key decal (-17, -29) Operating Instructions (-17, -29) Ferrite core Connector cover-Network cable Connector cover-Tel line (-17) Serial number decal SD card...
  • Page 9 1. Installation 2. Turn the main switch off and disconnect the power cord and the network cable. Step 1–Controller Box 1. Remove the rear cover [A] ( x 6). 2. Remove the slot cover [B] ( x 1). 3. Remove one screw [C] from the BICU. 4.
  • Page 10 Fax Unit (B868) 5. Connect the controller box [E] to the BICU. Make sure that the BICU is not damaged [F] and that the three openings [G][H][I] hold the controller box. 6. Fasten the screws ( x 7 [including the screw [C]). 7.
  • Page 11 1. Installation • The jumper works as the battery switch. 2. Before installing the Fax unit, push the MBU [B] and confirm that the MBU is properly connected to the FCU [C]. 3. Install the FCU [C] into the slot ( x 3 [including the screw [D] removed in Step 1]). 4.
  • Page 12 Fax Unit (B868) 8. Remove the SD-card cover [I] ( x 1). 9. Insert the SD card [J] in the SD card slot 2 (second from the bottom). 10. Attach the serial number decal of the fax unit to the rear left [K] on the rear cover of the mainframe. 11.

  • Page 13: Installing Panels And Keys

    1. Installation 4. Copy the address book data in the SD card (slot 2) to the SD card of the printer/scanner (slot 1) with SP5-846-042. 5. Turn off the main power switch after completing copying. 6. Remove the SD card in the SD card slot 2. 7.

  • Page 14: Settings

    Fax Unit (B868) Step 5–Fax Keys 1. Remove the dummy cover (from the basic operation panel) and install the copy key panel [A]. 2. Install the fax panel [B]. 3. Remove the dummy key (from the optional operation panel) and install the fax key [C] to the optional operation panel.

  • Page 15: Fax Unit Option

    1. Installation Fax Unit Option Handset (B433) • The optional handset is available for the U.S. version only. 1. Make two holes [A] in the scanner left cover. 2. Attach the bracket [B] enclosed with the fax unit ( x 2) as shown. 3.

  • Page 16: Replacement And Adjustment

    2. Replacement and Adjustment 1. Remove the rear cover [A] ( x 6). 2. FCU [B] ( x 3) When installing the new FCU 1. When you replace the FCU board, remove the MBU board from the old FCU board and install it on the new FCU board.
  • Page 17 2. Replacement and Adjustment 2. Set the correct date and time with the User Tools: User Tools> System Settings> Timer Setting> Set Date/Time • Do not turn off the battery switch (SW1). • Do SP6-101 in the "Fax SP" to print the system parameters, and check the settings.

  • Page 18: Error Codes

    3. Troubleshooting Error Codes If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.
  • Page 19 3. Troubleshooting Code Meaning Suggested Cause/Action Cross reference See error code 0-04. • Check the line connection. • Try adjusting the tx level and/or cable equalizer settings. • Replace the NCU or FCU. The other terminal did not reply 0-06 •...
  • Page 20 Error Codes Code Meaning Suggested Cause/Action • Incompatible or defective remote terminal; try sending to another machine. • Noisy line: resend. • Try adjusting the tx level and/or cable equalizer Non-standard post message 0-14 settings. response code received • Replace the NCU or FCU. Cross reference See error code 0-08.
  • Page 21 3. Troubleshooting Code Meaning Suggested Cause/Action • Check the connections between the FCU, NCU, & line. • Check for line noise or other line problems. • Replace the NCU or FCU. EOL signal (end-of-line) from the other end not received •...
  • Page 22 Error Codes Code Meaning Suggested Cause/Action The other terminal sent a DCS, • Check the protocol dump list. which contained functions that 0-32 the receiving machine cannot • Ask the other party to contact the manufacturer. handle. • Check the line connection. The data reception (not ECM) is 0-33 not completed within 10...
  • Page 23 3. Troubleshooting Code Meaning Suggested Cause/Action • The calling terminal could not detect a JM due to noise, etc. The called terminal fell back to T.30 mode, because it could not • A network that has narrow bandwidth cannot pass JM 0-77 detect a CJ in response to JM to the other end.
  • Page 24 Error Codes Code Meaning Suggested Cause/Action MPh that was not available in the currently selected symbol rate. • The receiving terminal restarted the control channel The control channel started after because data reception in the primary channel was 0-87 an unsuccessful primary not successful.
  • Page 25 3. Troubleshooting Code Meaning Suggested Cause/Action The machine resets itself for a 2-50 • If this is frequent, update the ROM, or replace the FCU. fatal FCU system error The machine resets itself 2-51 because of a fatal • If this is frequent, update the ROM, or replace the FCU. communication error Snd msg() in the manual task is •...
  • Page 26 Error Codes Code Meaning Suggested Cause/Action • Check for a bad line or defective remote terminal. • Replace the FCU. • Check the line connection. • Check for a bad line or defective remote terminal. G3 ECM - facsimile data frame •...
  • Page 27 3. Troubleshooting Code Meaning Suggested Cause/Action • Incorrect initial setting for the SIP server. 13-18 SIP server access error • Defective SIP server. SIP authentication password • The input password for the authentication does not 13-24 error match the password registered in the SIP server. •...
  • Page 28 Error Codes Code Meaning Suggested Cause/Action • Direct SMTP destination incorrect. Contact the system administrator to determine if there is a problem at the destination at that the settings at the destination are correct. • SMTP server operating incorrectly Access to SMTP Server Denied 14-04 (550) •...
  • Page 29 3. Troubleshooting Code Meaning Suggested Cause/Action • Destination folder setting incorrect. • Direct SMTP sending not operating correctly. • Software application error. • POP-Before-SMTP or SMTP authorization failed. Authorization Failed for 14-09 Sending to SMTP Server • Incorrect setting for file transfer •...
  • Page 30 Error Codes Code Meaning Suggested Cause/Action Failed to create the MCS file because: • The number of files created with other applications on the Document Server has exceeded the limit. 14-30 MCS File Creation Failed • HDD is full or not operating correctly. •...
  • Page 31 3. Troubleshooting Code Meaning Suggested Cause/Action Transmission Error due to the • When the 0 line page exists in received pages with G3 14-62 existence of zero line page communication, the transmission is interrupted. • At startup, the system detected that the IP address of POP3/IMAP4 Server Not 15-01 the POP3/IMAP4 server has not been registered in...
  • Page 32 Error Codes Code Meaning Suggested Cause/Action Final Destination for Transfer • The format of the final destination for the transfer 15-31 Request Reception Format Error request was incorrect. The transmission cannot be delivered to the final destination: Send/Delivery Destination • Destination file format is incorrect. 15-39 Error •...
  • Page 33 3. Troubleshooting Code Meaning Suggested Cause/Action • The TIFF format of the attachment is corrupted. • Software error. • The file could not be received because the attachment 15-71 Not Binary Image Data was not binary image data. • Could not find the Disposition line in the header of the 15-73 MDN Status Error Return Receipt, or there is a problem with the firmware.
  • Page 34 Error Codes Code Meaning Suggested Cause/Action • Divide the original into more than one page. Original length exceeded the • Check the resolution used for scanning. Lower the scan 22-00 maximum scan length resolution if possible. • Add optional page memory. •...

  • Page 35: Ifax Troubleshooting

    3. Troubleshooting IFAX Troubleshooting Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Route Item Action [Remarks] • Check that the LAN cable is connected to the 1. Connection with the machine.
  • Page 36 IFAX Troubleshooting Communication Route Item Action [Remarks] • Check that the account and password stored in the server are the same as in the machine. [Ask the administrator to check.] • Make sure that the client devices which have an account in the server can send/receive e-mail.

  • Page 37: Ip-Fax Troubleshooting

    3. Troubleshooting IP-Fax Troubleshooting IP-Fax Transmission Cannot send by IP Address/Host Name Check Point Action LAN cable connected? Check the LAN cable connection. Specified IP address/host name correct? Check the IP address/host name. Cannot breach the firewall. Send by using Firewall/NAT is installed? another method (Fax, Internet Fax) Transmission sent manually?
  • Page 38 IP-Fax Troubleshooting Cannot send via VoIP Gateway Check Point Action LAN cable connected? Check the LAN cable connection. VoIP Gateway T.38 standard? Contact the network administrator. VoIP Gateway installed correctly? Contact the network administrator. VoIP Gateway power switched on? Contact the network administrator. Is the IP address/host name of the specified Check the IP address/host name.
  • Page 39 3. Troubleshooting Confirm the Alias of the remote fax. Number of specified Alias fax correct? Error Code: 13-14 Cannot breach the firewall. Send by using Firewall/NAT installed? another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported. Gatekeeper installed correctly? Contact the network administrator.

  • Page 40: Ip-Fax Reception

    Contact the network administrator. DNS server registered when host name specified on sender side? • The sender machine displays this error code if the sender fax is a Ricoh model. Request the system administrator to increase the bandwidth. Network bandwidth too narrow? Lower the start modem reception baud rate on the receiving side.
  • Page 41 Contact the network administrator. Gatekeeper installed correctly? • The sender machine displays this error code when the sender fax is a Ricoh model. Contact the network administrator. Power to Gatekeeper switched on? • The sender machine displays this error code when the sender fax is a Ricoh model.
  • Page 42 Request the sender to check the settings. User Parameter SW 34 Bit 0 Enable H.323 SW is set to on? • Only if the remote sender fax is a Ricoh fax. Local fax IP address registered? Register the IP address.
  • Page 43 3. Troubleshooting...

  • Page 44: Beforehand

    4. Service Tables Beforehand • Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation power switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.

  • Page 45: Service Tables

    4. Service Tables Service Tables SP1-XXX (Bit Switches) * "Bit Switches" Mode No. Function System Switch Change the bit switches for system settings for the fax option 001 – 032 00 – 1F (* "Bit Switches") Ifax Switch Change the bit switches for internet fax settings for the fax option 001 –...

  • Page 46: Sp2-Xxx (Ram Data)

    Service Tables SP2-XXX (RAM Data) Mode No. Function RAM Read/Write Change RAM data for the fax board directly. (* "Service RAM Addresses") Memory Dump Print out RAM data for the fax board. G3-1 Memory Dump (* "Service RAM Addresses") G3-1 NCU Parameters NCU parameter settings for the standard G3 board.

  • Page 47: Sp4-Xxx (Rom Versions)

    4. Service Tables H323 Port SIP Port RAS Port Gatekeeper port T.38 Port SIP Server Port IPFAX Protocol Select "H323" or "SIP". Priority FAX SW 001 – 032 00 – 1F SP4-XXX (ROM Versions) Mode No. Function 002 – 007 FCU ROM Version Displays the FCU ROM version.

  • Page 48: Sp6-Xxx (Reports)

    Service Tables Factory setting Resets the bit switches and user parameters, user data in the SRAM and files in the SAF memory. Reset All Bit Switches Initializes all the current bit switch settings. Reset Security Bit Switches Initializes only the security bit switches. If you select automatic output/ display for the user parameter switches, the security settings are initialized.

  • Page 49: Sp7-Xxx (Test Modes)

    4. Service Tables recovering files stored using the memory lock feature. Journal Print out The machine prints all the communication records on All Journals the report. The machine prints all communication records after the Specified Date specified date. Log List Print out All log files Printer SC/TRAP Stored...
  • Page 50 Service Tables Function G3-1 Modem Tests G3-1 DTMF Tests Ringer Test G3-1 V34 (S2400baud) G3-1 V34 (S2800baud) G3-1 V34 (S3000baud) G3-1 V34 (S3200baud) G3-1 V34 (S3429baud) Message Test...

  • Page 51: Bit Switches

    4. Service Tables Bit Switches • Do not adjust a bit switch or use a setting that is described as “Not used”, as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
  • Page 52 Bit Switches • EQM and rx level are fixed at “FFFF” in tx mode. • The seventh and eighth numbers are fixed at “00” for transmission records and ECM reception records. Rx level calculation Example: 0000 // 32 V34 // 288/264 // L 01 00 03 04 The four-digit hexadecimal value (N) after “L”...
  • Page 53 4. Service Tables 1: On 3-5 Not used Do not change these settings. 6-7 Memory read/write by RDS (0,0): All RDS systems are always locked out. Bit 7: 0, Bit 6: 0 (0,1), (1,0): Normally, RDS systems are locked out, but the user can temporarily switch RDS on to allow RDS Always disabled operations to take place.
  • Page 54 Bit Switches System Switch 07 - Not used (Do not change the factory settings.) System Switch 08 - Not used (Do not change the factory settings.) System Switch 09 [SP No. 1-101-010] FUNCTION COMMENTS Not used Do not change these settings. 0: Communications that reached phase C (message tx/rx) Inclusion of communications on the of the T.30 protocol are listed on the Journal.
  • Page 55 4. Service Tables System Switch 0A [SP N0. 1-101-011] Function Comments 0-3 Not used Do not change these settings. Dialing on the ten-key pad when the 0: Prevents dialing from the ten-key pad while the external external telephone is off-hook telephone is off-hook.
  • Page 56 Bit Switches Country/area code for functional settings (Hex) This country/area code determines the factory settings of bit switches and RAM 00: France 11: USA addresses. However, it has no effect on the NCU parameter settings and 01: Germany 12: Asia communication parameter RAM addresses.
  • Page 57 4. Service Tables TTI printing position 0: Superimposed on the page data Change this bit to 1 if the TTI overprints information that the customer considers to be important (G3 transmissions). 1: Printed before the data leading edge Not used Japan Only 2-7 Not used Do not change the factory settings.
  • Page 58 Bit Switches 1 min Bit 5: 0, Bit 4: 1 30 min1 Bit 5: 1, Bit 4: 0 1 hour Bit 5: 1, Bit 4: 1 24 hours 6-7 Not used Do not change System Switch 16 [SP No. 1-101-023] Function Comments Parallel Broadcasting...
  • Page 59 4. Service Tables e.g) these setting combination is not allowed: [Bit1: 0, Bit 0: 0 = Text] [Bit3: 0, Bit 2:0 = Text/ Photo] [Bit 6: 0, Bit 5: 0, Bit 4: 0 = Text] FUNCTION COMMENTS Image Quality in Text mode This setting determines the desirable scanning image Bit 1: 0, Bit 0: 0 = Text/ Picture quality when the text mode is selected with the...
  • Page 60 Bit Switches Destination telephone number When "1" is selected, the destination telephone number display limitation display is limited and redial is disabled. 0: OFF, 1: ON Operation selection without PIN 0: When "0" is selected without PIN code registration, code registered transmission is interrupted and an alert message shows on 0: Transmission interrupted the LCD.
  • Page 61 4. Service Tables If authorized reception is enabled but the user has stored no acceptable sender RTIs or CSIs, the machine will not be Action when authorized reception is able to receive any fax messages. enabled but authorized RTIs/CSIs are not yet programmed If the customer wishes to receive messages from any sender that includes an RTI or CSI, and to block messages from 0: All fax reception is disabled...

  • Page 62: I-Fax Switches

    Bit Switches I-Fax Switches I-fax Switch 00 [SP No. 1-102-001] FUNCTION COMMENTS This setting sets the maximum size of the original that the Original Width of TX destination can receive. (Bits 3~7 are reserved for future use or Attachment File not used.) 0: Off (not selected), 1: On (selected) If more than one of these three bits is set to “1”, the larger size...
  • Page 63 4. Service Tables mm/inch This setting selects mm/inch conversion for mail transmission. 0: Off (No conversion), 1: On (Conversion) When on (set to “1”), the machine converts millimeters to inches for sending mail. There is no switch for converting inches to millimeters. Unlike G3 fax transmissions which can negotiate between sender and receiver to determine the setting, mail cannot negotiate between terminals;...
  • Page 64 Bit Switches documents have not reached their intended destinations if sent to the wrong e-mail addresses, for example. 0: Prints 1st page only. 1: Prints all pages. Text String for Return Receipt This setting determines the text string output for the Return Receipt that confirms the transmission was received normally at the destination.
  • Page 65 4. Service Tables 0: 200 x 200 1: 400 x 400 The “1” setting requires installation of the Function Upgrade Card in order to have enough SAF (Store and Forward) memory to receive images at 400 x 400 resolution. I-fax Switch 03 - Not used (do not change the settings) [ SP No. 1-102-004] I-fax Switch 04 [SP No.
  • Page 66 Bit Switches Mail Addresses of SMTP Broadcast Recipients Determines whether the e-mail addresses of the destinations that receive transmissions broadcasted using SMTP protocol are recorded in the Journal. For example: "1st destination + Total number of destinations: 9" in the Journal indicates a broadcast to 9 destinations.

  • Page 67: Printer Switches

    4. Service Tables This setting determines the number of retries when connection and transmission fails due to errors. 4-7 Restrict TX Retries 01-F (1-15 Hex) I-fax Switch 0A - Not used (do not change the settings) [SP No. 1-102-011] I-fax Switch 0B - Not used (do not change the settings) [SP No. 1-102-012] I-fax Switch 0C - Not used (do not change the settings) [SP No.
  • Page 68 Bit Switches • This helps the user to identify pages that have been split because the size of the paper is smaller than the size of the document received. (When A5 is used to print an A4 size document, for example.) Repetition of data when the 1: Default.
  • Page 69 4. Service Tables 1: The machine informs the transmitting machine of the fixed paper width which is specified by bits 3 and 4 above. Printer Switch 02 [SP No. 1-103-003] FUNCTION COMMENTS 1st paper feed station usage for fax printing 0: Enabled 1: Disabled 0: The paper feed station can be used to print fax messages...
  • Page 70 Bit Switches Page separation threshold (with reduction disabled with switch 03-0 above). Page separation setting when sub For example, if this setting is set to "10", and A4 is the scan compression is forbidden selected paper size: 00-0F (0-15 mm: Hex) If the received document is 10 mm or less longer than A4, then the 10 mm are cut and only 1 page prints.
  • Page 71 4. Service Tables FUNCTION COMMENTS Printing while a paper cassette is pulled out, when the Just Size Printing feature is enabled. Cross reference 0: Printing will not start 1: Printing will start if another Just size printing on/off – User switch 05, bit 5 cassette has a suitable size of paper, based on the paper size selection priority tables.
  • Page 72 Bit Switches 0: A paper size that has the same width as the received data Paper size selection priority is selected first. 0: Width 1: A paper size which has enough length to print all the 1: Length received lines without reduction is selected first. Paper size selected for printing This switch determines which paper size is selected for A4 width fax data...

  • Page 73: Communication Switches

    4. Service Tables Smoothing feature Bit 1: 0 Bit 0: 0 = Disabled (0, 0) (0, 1): Disable smoothing if the machine receives Bit 1: 0 Bit 0: 1 = Disabled halftone images from other manufacturers fax machines frequently. Bit 1: 1 Bit 0: 0 = Enabled Bit 1: 1 Bit 0: 1 = Not used Not used Do not change the settings.
  • Page 74 Bit Switches JBIG compression method: Transmission Change the setting when communication problems occur 0: Basic mode priority using JBIG compression. 1: Optional mode priority Not used Do not change the settings. Communication Switch 01 [SP No. 1-104-002] FUNCTION COMMENTS If this bit is set to 0, ECM is switched off for all communications.
  • Page 75 4. Service Tables Acceptable total error line ratio If the error line ratio for a page exceeds the acceptable ratio, RTN will be sent to the other end. 0: 5% 1: 10% Treatment of pages received with errors during G3 reception 0: Deleted from memory without 0: Pages received with errors are not printed.
  • Page 76 Bit Switches [Interval time = specified value with this switch x 2 sec] Communication Switch 0A [SP No. 1-104-011] FUNCTION COMMENTS Point of resumption of memory 0: The transmission begins from the page where transmission upon redialing transmission failed the previous time. 0: From the error page 1: Transmission begins from the first page, using normal memory transmission.
  • Page 77 4. Service Tables Communication Switch 0F – Not used (do not change the settings.) Communication Switch 10 [SP No. 1-104-017] FUNCTION COMMENTS Memory transmission: Maximum number of dialing attempts to the 01 – FE (Hex) times same destination Communication Switch 11 – Not used (do not change the settings.) Communication Switch 12 [SP No.
  • Page 78 Bit Switches Bit 7: 0, Bit 6: 1 = inch The setting determined by these bits is informed to the Bit 7: 1, Bit 6: 0 = mm and inch transmitting terminal in the pre-message protocol exchange (default) (in the DIS/NSF frames). Bit 7: 1, Bit 6: 1 = Not used Communication Switch 15 –...

  • Page 79: G3-1 Switches

    4. Service Tables Communication Switch 1F - Not used (do not change the settings) G3-1 Switches G3 Switch 00 [SP No. 1-105-001] FUNCTION COMMENTS (0, 0): The monitor speaker is disabled all through the Monitor speaker during communication. communication (tx and rx) (0, 1): The monitor speaker is on up to phase B in the T.30 Bit 1: 0, Bit 0: 0 = Disabled protocol.
  • Page 80 Bit Switches G3 Switch 02 [SP No. 1-105-003] FUNCTION COMMENTS Change this bit to 1 only when the other end can only G3 protocol mode used communicate with machines that send T.30-standard frames only. 0: Standard and non-standard 1: Disables NSF/NSS signals (these are used in non- 1: Standard only standard mode communication) 1-6 Not used...
  • Page 81 4. Service Tables NResend- Number of frames to be retransmitted 1: When using ECM, the machine sends a CTC to drop back the modem rate after receiving four PPRs. PPR, CTC: These are ECM protocol signals. This bit is not effective in V.34 communications. Modem rate used for the next page 1: The machine’s tx modem rate will fall back before after receiving a negative code...
  • Page 82 Bit Switches 9.6k 12.0k 14.4k 16.8k 19.2k 21.6k V.8 protocol on/off - G3 switch 03, bit2 24.0k 26.4k 28.8k 31.2k 33.6k Other settings - Not used Initial modem type for 9.6 k or 7.2 kbps. Bit 5: 0, Bit 4: 0 = V.29 These bits set the initial modem type for 9.6 and 7.2 kbps, Bit 5: 0, Bit 4: 1 = V.17 if the initial modem rate is set at these speeds.
  • Page 83 4. Service Tables 9.6k 12.0k 14.4k 16.8k 19.2k 21.6k V.8 protocol on/off - G3 switch 03, bit2 24.0k 26.4k 28.8k 31.2k 33.6k Other settings - Not used Modem types available for reception Bit 7 Bit 6 Bit 5 Bit 4 Setting V.27ter V.27ter,...
  • Page 84 Bit Switches FUNCTION COMMENTS Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange. PSTN cable equalizer Use the dedicated transmission parameters for specific (tx mode: Internal) receivers.
  • Page 85 4. Service Tables G3 Switch 08 - Not used (do not change the settings) G3 Switch 09 - Not used (do not change the settings) G3 Switch 0A [SP No. 1-105-011] FUNCTION COMMENTS Maximum allowable carrier drop during image data reception Bit 1: 0, Bit 0: 0 = 200 These bits set the acceptable modem carrier drop time.
  • Page 86 Bit Switches G3 Switch 0C Not used (do not change the settings). G3 Switch 0D Not used (do not change the settings). G3 Switch 0E [SP No 1-105-015] Set CNG send time interval Some machines on the receiving side may not be able to automatically switch the 3-second CNG interval.

  • Page 87: Ip Fax Switches

    4. Service Tables IP Fax Switches IP Fax Switch 00 [SP No. 1-111-001] FUNCTION COMMENTS Not used Do not change this setting. IP Fax Transport Selects TCP or UDP protocol for IP-Fax 0: TCP, 1: UDP IP Fax single port selection Selects single data port.
  • Page 88 Bit Switches Select IP FAX Delay Level Raise the level by selecting a higher setting if too many transmission errors are occurring on the Bit3 Bit2 Bit1 Bit0 Setting network. If TCP/UDP is enabled on the network, raise this Level 0 setting on the T.30 machine.
  • Page 89 4. Service Tables CCM connection When "1" is selected, only the connection call 0: No CCM connection message with H.323 or no tunneled H.245 is transmitted via CCM. 1: CCM connection 0: This answers the INVITE message from the SIP Message reception selection from non- server not registered for the machine.
  • Page 90 Bit Switches When "1" is selected, the transmission condition is based on the ITU-T method. Shift down setting at receiving negative Selects whether to shift down when negative codes code are received. 0: OFF, 1: ON Not used Do not change this setting. IP Fax Switch 04 [SP No.
  • Page 91 4. Service Tables 21.6 Kbps 24.0 Kbps 26.4 Kbps 28.8 Kbps 31.2 Kbps 33.6 Kbps Modem setting for transmission Sets the modem for transmission. The default is "00" (V29). Bit 5: 0, Bit 4: 0 = V29 Bit 5: 0, Bit 4: 1 = V17 Bit 5: 1, Bit 4: 0 = V34* Bit 5: 1, Bit 4: 1 = Not used *V34 is not supported for IP-Fax communication.
  • Page 92 Bit Switches 19.2 Kbps 21.6 Kbps 24.0 Kbps 26.4 Kbps 28.8 Kbps 31.2 Kbps 33.6 Kbps Modem setting for reception Sets the modem type for reception. The default is "0100" (V27ter, V29, V17). Bit 7 Bit 6 Bit 5 Bit 4 V27ter V27ter, V29 V27ter, V29, V33...
  • Page 93 4. Service Tables Hang up setting at DIS reception disabled Sets whether the machine disconnects after DIS 0: No hang up reception. 1: Hang up after transmitting DCN Number of times for training Selects the number of times training is done at the same bit rate.
  • Page 94 Bit Switches network or G3 fax return is late, adjust the longer Bit 5: 1, Bit 4: 0 = 180 sec interval timer. Bit 5: 1, Bit 4: 1 = 240 sec The default is "00" (75 seconds). Not used Do not change these settings.

  • Page 95: Ncu Parameters

    4. Service Tables NCU Parameters The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using NCU Parameter programming (SP2-103);...
  • Page 96 NCU Parameters Address Function Israel Poland Address Function Unit Remarks 680501 Line current detection time Line current detection is disabled. 680502 Line current wait time 20 ms Line current is not detected if 680501 contains FF. 680503 Line current drop detect time PSTN dial tone frequency upper limit 680504 If both addresses contain FF...
  • Page 97 4. Service Tables Address Function Unit Remarks PSTN busy tone frequency upper limit 680513 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PSTN busy tone frequency upper limit disabled. 680514 (low byte) PSTN busy tone frequency lower limit 680515 If both addresses contain FF (high byte)
  • Page 98 NCU Parameters Address Function Unit Remarks PABX detection time for silent period 680525 20 ms after ringback tone detected (HIGH) PABX busy tone frequency upper limit 680526 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PABX busy tone frequency upper limit disabled.
  • Page 99 4. Service Tables Address Function Unit Remarks International dial tone frequency upper 680534 If both addresses contain FF limit (high byte) Hz (BCD) (H), tone detection is International dial tone frequency upper disabled. 680535 limit (low byte) International dial tone frequency lower 680536 If both addresses contain FF limit (high byte)
  • Page 100 NCU Parameters Address Function Unit Remarks 680547 Country dial tone permissible drop time 680548 Country dial wait interval (LOW) 20 ms 680549 Country dial wait interval (HIGH) See Notes 3, 6 and 8. Time between opening or closing the DO 68054A 1 ms SP2-103-012 (parameter...
  • Page 101 4. Service Tables Address Function Unit Remarks SP2-103-021 (parameter 20). Tone attenuation value difference The setting must be less than 680553 between high frequency tone and low -dBm x 0.5 –5dBm, and should not frequency tone in DTMF signals exceed the setting at 680552h above.
  • Page 102 NCU Parameters Address Function Unit Remarks Bit 7: 0, Bit 6: 0, Bit 5: 0 = -25.0 dBm Bit 7: 0, Bit 6: 0, Bit 5: 1 = -35.0 dBm Bit 7: 0, Bit 6: 1, Bit 5: 0 = -30.0 dBm Progress tone detection level, and 68055E cadence detection enable flags...
  • Page 103 4. Service Tables Address Function Unit Remarks Minimum required length of the second SP2-103-009 (parameter 680578 20 ms and subsequent rings 08). Ringing signal detection reset time SP2-103-010 (parameter 680579 (LOW) 09). 20 ms Ringing signal detection reset time SP2-103-011 (parameter 68057A (HIGH) 10).
  • Page 104 NCU Parameters Address Function Unit Remarks Acceptable CED detection frequency 6805A4 lower limit (low byte) 6805A5 CED detection time 20 ms ± 20 ms Factory setting: 200 ms Acceptable CNG detection frequency 6805A6 If both addresses contain FF upper limit (high byte) BCD (Hz) (H), tone detection is Acceptable CNG detection frequency...
  • Page 105 4. Service Tables Address Function Unit Remarks SP2-103-002 (parameter 6805B4 PSTN: Tx level from the modem -N – 3 dBm 01). - N 6805B4 - 0.5N 6805B5 –3.5 (dB) 6805B5 PSTN: 1100 Hz tone transmission level See Note 7. - N6805B4 - 0.5N 6805B6 –3 (dB) 6805B6 PSTN: 2100 Hz tone transmission level See Note 7.
  • Page 106 NCU Parameters Address Function Unit Remarks RZ=1 (Composite) Auto Bit 0 Bit 0 sets the ring Fixed detection method, Bit 1 If any setting is changed, sets the ring detection 6805E5 Use RDTP select a setting that is higher method when fixed. Bit 1 than the default setting.
  • Page 107 4. Service Tables • N , for example, means the value stored in address 680552(H) 680552 6. 68054A: Europe - Between Ds opening and Di opening, France - Between Ds closing and Di opening 68054D: Europe - Between Ds closing and Di closing, France - Between Ds opening and Di closing 7.

  • Page 108: Dedicated Transmission Parameters

    Dedicated Transmission Parameters Dedicated Transmission Parameters There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal’s fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.
  • Page 109 4. Service Tables Range: 0 to 120 s (00h to 78h) FFh - The local NCU parameter factory setting is used. Do not program a value between 79h and FEh. Switch 01 FUNCTION COMMENTS Tx level Bit4 Bit3 Bit2 Bit1 Bit0 If communication with a particular remote terminal often contains errors, the signal...
  • Page 110 Dedicated Transmission Parameters If the setting is “Disabled”, the bit switch setting is used. Switch 02 FUNCTION COMMENTS Initial Tx modem rate Bit3 Bit2 Bit1 Bit0 Not used 2400 4800 7200 If training with a particular remote terminal always 9600 takes too long, the initial modem rate may be too 12000 high.
  • Page 111 4. Service Tables FUNCTION COMMENTS Inch-mm conversion before tx The machine uses inch-based resolutions for scanning. If Bit 1: 0, Bit 0: 0 = Inch-mm “inch only” is selected, the printed copy may be slightly conversion available distorted at the other end if that machine uses mm-based Bit 1: 0, Bit 0: 1 = Inch only resolutions.
  • Page 112 Dedicated Transmission Parameters Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings) E-mail Parameters The initial settings of the following e-mail parameters are all "0" (all parameters disabled). Switch 00 FUNCTION COMMENTS...
  • Page 113 4. Service Tables Original width of e-mail attachment: A4 Sets the original width of the e-mail attachment as A4. 0: Off 1: On Original width of e-mail attachment: B4 Sets the original width of the e-mail attachment as B4. 0: Off 1: On Original width of e-mail attachment: A3...
  • Page 114 Dedicated Transmission Parameters 1: On Not used Do not change these settings. Line resolution of e-mail attachment: 400 x 400 Sets the line resolution of the e-mail attachment as 400 x 400. 0: Off 1: On Not used Do not change these settings. Designates the bits to reference for original size of The "0"...
  • Page 115 4. Service Tables Not used Do not change these settings. Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings)

  • Page 116: Service Ram Addresses

    Service RAM Addresses Service RAM Addresses • Do not change the settings which are marked as “Not used” or “Read only.” 680000(H) - Machine code 680001 to 680004(H) - ROM version (Read only) 680001(H) - Revision number (BCD) 680002(H) - Year (BCD) 680003(H) - Month (BCD) 680004(H) - Day (BCD) 680005(H) - Machine code 2 (check ram2)
  • Page 117 4. Service Tables 0: OFF, 1: ON (Print) Bit 2: Reception time printing (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print) Bit 3: TSI print on received messages 0: OFF, 1: ON (Print) Bit 4: Checkered mark printing (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print)
  • Page 118 Service RAM Addresses Bit 2: 0, Bit 1: 0 = The machine receives all the fax messages. Bit 2: 0, Bit 1: 1 = The machine receives the fax messages with RTI or CSI. Bit 2: 1, Bit 1: 0 = The machine receives the fax messages with the same ID code. Bit 2: 1, Bit 1: 1 = The machine does not receive anything.
  • Page 119 4. Service Tables 6800DD(H) - User parameter switch 13 (SWUSR_0D): Not used 6800DE(H) - User parameter switch 14 (SWUSR_0E) Bit 0: Message printout while the machine is in Night Printing mode 0: On, 1: Off Bit 1: Maximum document length detection 0: Double letter, 1: Longer than double-letter (well log) – up to 1,200 mm Bit 2: Not used Bit 3: Fax mode settings, such as resolution, before a mode key (Copy/Fax/Printer/Scanner) is pressed...
  • Page 120 Service RAM Addresses 6800E2(H) - User parameter switch 18 (SWUSR_12) Bit 0: TTI date 0: Off, 1: On Bit 1: TTI sender 0: Off, 1: On Bit 2: TTI file number 0: Off, 1: On Bit 3: TTI page number 0: Off, 1: On Bits 4 to 7: Not used 6800E3(H) - User parameter switch 19 (SWUSR_13) Bit 0: Not used...
  • Page 121 4. Service Tables Bit 0: Print results of sending reception notice request message 0: Disabled (print only when error occurs), 1: Enabled Bit 1: Respond to e-mail reception acknowledgment request 0: Disabled, 1: Enabled Bit 2: Not used Bit 3: File format for forwarded folders 0: TIFF, 1:PDF Bit 4: Transmit Journal by E-mail 0: Disabled, 1: Enabled Bit 5: Not used Bit 6: Network error display 0: Displayed, 1: Not displayed...
  • Page 122 Service RAM Addresses Bit 0: Gatekeeper server used with IP-Fax 0: Disabled, 1: Enabled Bit 1: SIP server used with IP-Fax 0: Disabled, 1: Enabled Bits 2 to 7: Not used 680100 to 68010F(H) - G4 Parameter Switches – Not used 680110 to 68012F(H) - G4 Internal Switches –...
  • Page 123 4. Service Tables 680380 to 680387(H) - Last power off time (Read only) 680380(H) - 01(H) - 24-hour clock, 00(H) - 12-hour clock (AM), 02(H) - 12-hour clock (PM) 680381(H) - Year (BCD) 680382(H) - Month (BCD) 680383(H) - Day (BCD) 680384(H) –...
  • Page 124 Service RAM Addresses 685EE0 to 685EE3(H) - E-mail reception counter (HEX) 688E8E to 68918D(H) - SIP server address (Read only) 688E8E(H) - Proxy server - Main (Max. 128 characters - ASCII) 688F0E(H) - Proxy server - Sub (Max. 128 characters - ASCII) 688F8E(H) - Redirect server - Main (Max.
  • Page 125 4. Service Tables...

  • Page 126: Overview

    5. Detailed Section Descriptions Overview The basic fax unit consists of two PCBs: an FCU and an MBU. The FCU controls all the fax communications and fax features, in cooperation with the controller board. The MBU contains the ROM and SRAM. Also, the FCU has an NCU circuit.

  • Page 127: Boards

    5. Detailed Section Descriptions Boards The FCU (Facsimile Control Unit) controls fax communications, the video interface to the base copier’s engine, and all the fax options. FACE3 (Fax Application Control Engine) • CPU • Data compression and reconstruction (DCR) • DMA control •...
  • Page 128 Boards DRAM • The 16 MB of DRAM is shared as follows. SAF memory: 4MB Working memory: 8MB Page memory: 4MB • The SAF memory is backed up by a rechargeable battery. Memory Back-up • A Rechargeable battery backs up the SAF memory (DRAM) for 12 hour. On this board, the flash ROM contains the FCU firmware, and the SRAM contains the system data and user parameters.

  • Page 129: Fax Communication Features

    5. Detailed Section Descriptions Fax Communication Features Internet Mail Communication Mail Transmission This machine supports T.37 full mode. (ITU-, RFC232). The difference between T.37 simple mode and full mode is as follows. Function T.37 Simple Mode T.37 Full Mode 200 x100 200 x 100 200 x 200 Resolution...

  • Page 130: Selectable Options

    SMTP server address: gts.abcd.com In this case this feature destination e-mail address (gts@ricoh.co.jp) is read as the SMTP server address "gts.abcd.com" and the transmissions bypass the SMTP server. Selectable Options These options are available for selection: • With the default settings, the scan resolution can be either standard or detail. Inch-mm conversion before TX depends on IFAX SW01 Bit 7.
  • Page 131 5. Detailed Section Descriptions Mail Reception This machine supports three types of e-mail reception: • POP3 (Post Office Protocol Ver. 3.) • IMAP4 (Internet Messaging Access Protocol) • SMTP (Simple Mail Transfer Protocol) For details: Core Technology Manual – Facsimile Processes – Faxing from a PC – Internet/LAN Fax Boards –...
  • Page 132 In order to limit access to mail delivery with IFAX, the addresses of senders must be limited using the Access Limit Entry. Only one entry can be registered. 1. Access Limit Entry For example, to limit access to @IFAX.ricoh.co.jp: gts@IFAX.ricoh.co.jp Matches and is delivered.
  • Page 133 5. Detailed Section Descriptions 2. MIME decoding errors 3. File format not recognized as TIFF-F format 4. Resolution, document size, or compression type cannot be accepted Remaining SAF capacity error The machine calls the server but does not receive e-mail if the remaining SAF capacity is less than a certain value (the value depends on IFAX Switch 08.
  • Page 134 Fax Communication Features E-Mail Options (Sub TX Mode) The following features are available as options for mail sending: entering a subject, designating the level of importance, confirming reception of the mail. Subject and Level of Importance You can enter a subject message with: Sub TX Mode> E-mail Options The Subject entry for the mail being sent is limited to 64 characters.
  • Page 135 5. Detailed Section Descriptions Mail address of Memory sending sender SMTP receiving and Mail address of delivery (Off Ramp sender Gateway) Mail error Error Message No. xxxx From CSI (RTI) notification Items of the table above are in the Subject. Subjects Displayed on the PC E-mail Messages After entering the subject, you can enter a message with:...
  • Page 136 Fax Communication Features The network system administrator can confirm whether a sent mail has been received correctly or not. This function is enabled only when "I-FAX switch 02 Bit 4" is set to "1"This confirmation is done in four steps. 1.
  • Page 137 5. Detailed Section Descriptions • If the mail address used by the sender specifies a mailing list (i.e., a Group destination; the machine sends the mail to more than one location. See “How to set up Mail Delivery”), the Result column of the Journal is updated every time a return receipt is received.

  • Page 138: Ip-Fax

    IP-Fax IP-Fax What is IP-FAX? For details: Core Technology Manual – Facsimile Processes – Faxing from a PC – Internet/LAN Fax Boards – IP-FAX T.38 Packet Format TCP is selected by default for this machine, but you can change this to UDP with IPFAX SW 00 Bit 1. UDP Related Switches IP-Fax Switch 01 FUNCTION...
  • Page 139 5. Detailed Section Descriptions...

  • Page 140: General Specifications

    6. Specifications General Specifications Type: Desktop type transceiver PSTN Circuit: PABX Connection: Direct couple Book (Face down) Maximum Length: 432 mm [17 ins] Maximum Width: 297 mm [11.7 ins] ARDF (Face up) (Single-sided document) Original Size: Length: 128 - 1200 mm [5.0 - 47.2 ins] Width: 105 - 297 mm [4.1 - 11.7 inch] (Double-sided document) Length: 128 - 432 mm [5.0 - 17 inch]...
  • Page 141 6. Specifications V.27ter (PHM), V.8, V.21 (FM) G3: 33600/31200/28800/26400/24000/21600/ Data Rate: 19200/16800/14400/12000/9600/7200/4800/2400 bps Automatic fallback With ECM: 0 ms/line I/O Rate: Without ECM: 2.5, 5, 10, 20, or 40 ms/line ECM: 128 KB Memory Capacity: Standard: 4 MB Page Memory: Standard: 4 MB (Print: 2 MB + Scanner: 2 MB)

  • Page 142: Ifax Specifications

    IFAX Specifications IFAX Specifications Local area network Ethernet 100base-Tx/10base-T Connectivity: IEEE1394 (IP over 1394) IEEE802.11b (wireless LAN) Main scan: 400 dpi, 200 dpi Resolution: Sub scan: 400 dpi, 200 dpi, 100 dpi To use 400 dpi, IFAX SW01 Bit 4 must be set to “1”. 1 s (through a LAN to the server) Condition: ITU-T #1 test document (Selerexe Letter) MTF correction: OFF...
  • Page 143 6. Specifications SMTP-AUTH Authentication POP before SMTP Method: A-POP Remark: The machine must be set up as an e-mail client before installation. Any client PCs connected to the machine through a LAN must also be e-mail clients, or some features will not work (e.g. Autorouting).

  • Page 144: Ip-Fax Specifications

    IP-FAX Specifications IP-FAX Specifications Local Area Network Ethernet/10base-T, 100base-TX Network: IEEE1394 (IP over 1394) IEEE802.11b (wireless LAN) 8 x 3.85 lines/mm, 200 x 100dpi (standard characters) Scan line density: 8 x 7.7lines/mm, 200 x 200dpi (detailed characters) Original size: Maximum A3 or 11"x 17" (DLT) Standard: A3, 297mm x 432mm Maximum scanning size: Irregular: 297mm x 1200mm...

  • Page 145: Fax Unit Configuration

    6. Specifications Fax Unit Configuration Component Code Remarks B868 Included with fax unit Speaker Handset Type 1018 B433 NA only. Common with PG-C1...

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