Toshiba e-Studio2000AC Software Troubleshooting Manual page 69

8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Failure to create directory
2D30
Failure to create file
2D31, 2D33
Failure to delete file
2D32
Failure to convert image file format
2D40
Encryption error. Failure to create a file
2D43
Creating a file was not allowed.
2D44
Failure in making meta data
2D45
Failure to connect to network destination
Check destination path.
2D62
Specified network path is invalid. Check
2D63
destination path.
Log on to file server failed. Check user name
and password.
2D64
Problem Description Corrective Action
Make sure that the access privilege to the
storage directory is writable and also that the
disk in the directory has enough space, and
then try again. If more than one job is
performed simultaneously, the error may occur
because the disk temporarily runs out of space.
In this case, wait for a while and try again. If the
error still persists, turn the power OFF and then
back ON, and try again.
Make sure that the access privilege to the
storage directory is writable and also that the
disk in the directory has enough space, and
then try again. If more than one job is
performed simultaneously, the error may occur
because the disk temporarily runs out of space.
In this case, wait for a while and try again. If the
error still persists, turn the power OFF and then
back ON, and try again.
Make sure that the access privilege to the
storage directory is writable and then try the
job again. If the error still persists, turn the
power OFF and then back ON, and then try
again.
This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning
again. If the error still persists, Use the normal
PDF format. When this error occurs in
conversion other than to a highly compressed
PDF format, turn the power OFF and then back
ON. Then try to scan again. If the error still
persists, contact your service representative.
If the error still persists after reattempting, turn
the power OFF and then back ON. Then try
again.
Creating an unencrypted file was not allowed.
Configure the encryption settings and try
again. To create an unencrypted file, consult
the administrator.
Make sure that the template setting is correct,
and do the scanning again. If the error still
persists, turn the power OFF and then back ON,
and then try again.
Make sure that the network folder is shared in
your network and try scanning again. If the
error still persists, ask your administrator to
check whether the IP address or path of the
server is correct. Also make sure that the server
is operating properly.
Make sure that you specify the correct network
folder and try scanning again.
Make sure that you specify the correct user
name and password to log on the file server, or
you specify the correct file server. Then try
scanning again.
Error Codes 69