Toshiba e-Studio2000AC Software Troubleshooting Manual page 68

8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Terminal IP address unset
2C63
Terminal mail address unset
2C64
Failure to connect to SMTP server
2C65, 2C66,
2C69
Failure to send Email message
2C6A
Invalid address specified in From: field
2C6B
Invalid address specified in To: field
2C6C
SMTP service is not available
2C70
SMTP authentication error
2C71
POP Before SMTP error
2C72
2CC0 Job canceled
Power failure occurred
2CC1
Save as File
Wrong Job status
2D10, 2D12,
2D13
Not enough memory
2D11
Invalid parameter specified
2D14
Exceeding maximum file capacity
2D15
68 Error Codes
Problem Description Corrective Action
Ask your administrator to set the IP address of
the equipment.
Ask your administrator to set the Email address
of the equipment.
Make sure that the SMTP server is correctly
working or the SMTP server address has been
set correctly.
Turn the power OFF and then back ON. Try
scanning again. If the error still persists,
contact your service representative.
Ask your administrator to check the SMTP
Authentication method or if there is an
unpermitted character in the Terminal mail
address. Set the correct SMTP Authentication
method or delete the unpermitted character in
the Terminal mail address.
Make sure that there is no unpermitted
character in the Destination mail address.
Delete any unpermitted character and reset
the appropriate Destination mail address, then
try again.
Ask your administrator whether the SMTP
service is enabled.
Confirm that the login name and password are
correct. If SSL is enabled, make sure that the
SSL port number is correctly set.
Confirm that the POP Before SMTP settings and
POP3 settings are correct.
The job was canceled.
Make sure that the power cable is connected
properly and is inserted securely. Resend the
job.
Turn the power OFF and then back ON. Try it
again. If the error still persists, contact your
service representative.
Wait for a while and try again. If the error still
persists, turn the power OFF and then back ON,
and make another effort.
If you are using a template, create it again. If
the error still persists, turn the power OFF and
then back ON, and then try again.
Divide the file into several files, or try again in a
single-page format.