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• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Description
Error code
2018002
Option ROM resource
allocation failure.
3xx0007 (xx
Firmware fault detected,
can be 00-
system halted.
19)
3038003
Firmware corrupted.
3048005
Booted secondary (backup)
server firmware image.
158
BladeCenter HX5 Blade ServerProblem Determination and Service Guide
Action
Informational message that some devices might not be initialized.
1. Run the Setup utility (see "Using the Setup utility" on page 20).
Select Start Options from the menu and modify the boot sequence
so that you change the load order of the optional-device ROM code.
2. Run the Setup utility (see "Using the Setup utility" on page 20) and
disable unused resource to make more space available:
• Select Start Options
• Select Planar Ethernet (PXE/DHCP) to disable the integrated
Ethernet controller ROM.
• Select Advanced Functions, followed by PCI Bus Control, and
then PCI ROM Control Execution to disable the ROM of the
adapters in the PCI slots.
• Select Devices and I/O Ports to disable any of the integrated
devices.
3. Replace the following components one at a time in the order shown,
restarting the server each time:
a. Expansion cards (see "Removing an I/O expansion card" on
page 119 and "Installing an I/O expansion card" on page 121).
b. (Trained service technician only) System board (see "Removing
the system-board assembly - BladeCenter HX5" on page 140
and "Installing the system-board assembly - BladeCenter HX5"
on page 142).
1. Recover the server firmware to the latest level. Run the Setup utility,
select Load Default Settings, and save the settings to recover the
server firmware.
2. Undo any recent configuration changes, or clear CMOS memory to
restore the settings to the default values.
3. Remove any recently installed hardware.
1. Revert to a previous version of the firmware for the blade server.
2. If the blade server will not start, switch to the backup UEFI image.
Set switch 7 to the on position. See "System-board switches" on
page 13 for the location of switch 7.
3. Restart the server until you see F1 Setup or the Boot Device
selection.
4. Power down the server.
5. (Trained service technician only) Replace the system board (see
"Removing the system-board assembly - BladeCenter HX5" on page
140 and "Installing the system-board assembly - BladeCenter HX5"
on page 142).
Information only. The backup switch was used to boot the secondary
bank.
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