Lenovo BladeCenter HX5 7873 Problem Determination And Service Manual page 173

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Description
Error code
0068002 CMOS battery cleared.
2011001
PCI-X SERR
2018001 PCI Express uncorrectable
error
Action
1. Reseat the battery.
2. Clear the CMOS memory (see "System-board switches" on page
13).
3. Replace the following components one at a time in the order shown,
restarting the server each time:
a. Battery (see "Removing the battery" on page 76 and "Installing
the battery" on page 77).
b. (Trained service technician only) System board. See "Removing
the system-board assembly - BladeCenter HX5" on page 140
and "Installing the system-board assembly - BladeCenter HX5"
on page 142.
1. Use light path diagnostic LEDs to determine whether an I/O fault
LED is lit ( "Light path diagnostics LEDs" on page 207). If it is,
resolve the problem.
2. Check the system-event log to determine which I/O expansion cards
are affected.
3. Reseat all affected I/O-expansion cards.
4. If you have recently updated the device drivers for the affected I/O-
expansion cards, revert to a previous device driver.
5. Update the firmware and device drivers for the PCI device.
6. Remove the I/O-expansion cards from the system board.
7. Replace the following components one at a time in the order shown,
restarting the server each time:
a. The I/O-expansion cards
b. (Trained service technician only) System board (see "Removing
the system-board assembly - BladeCenter HX5" on page 140
and "Installing the system-board assembly - BladeCenter HX5"
on page 142).
1. Turn off the blade server. Then turn on the blade server and
immediately turn it off (before POST completes) four times, using
either the power button on the front of the blade server or the
advanced management module web interface.
Note: Make sure that you turn off the blade server immediately after
starting it. Turning on the blade server and immediately turning it off
four times will cause UEFI to be start using default settings.
2. Remove the battery and reinstall the battery to clear CMOS memory
and NVRAM. The real time clock will also be reset.
3. Remove any recently installed hardware.
4. Update the server firmware through the advanced management
module web interface.
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Chapter 5 Diagnostics