Collection Of Debug Logs With A Usb Device - Oki MC770 Maintenance Manual

5.1.2

Collection of debug logs with a USB device

[1] General description
The purpose of collecting the debug logs is to acquire the information for analyzing problems
which occurred during the MFP's operation. In such a case, you can collect the debug logs by
inserting a USB device into the MFP. Even if the power has to be turned OFF with the main
power switch after a problem occurs, the debug logs will be saved in the MFP (up to 3 logs). If
the debug logs have already been saved in the MFP, they also can be collected.
The following information is included in the USB debug logs.
Internal operation, Job history, HDD/memory usage status, etc. (Personal/Corporate information
(address book) not included)
When the debug logs are collected, also do so for the following information. since it may be
difficult to investigate only using the debug log.
• List print mode ([9] + [START]) [300: All CSV files]
• Job logs below in Web Page -> [Logs] -> [Export Logs]
- Print Job Log Export
- Fax Transmission Journal Export
- Fax Reception Journal Export
- Scan Log Export
- Messages Log Export
• Problem occurrence time
Or the time when the customer called if it is difficult to work out when it occurred
• Status of when you collected the debug log
As in the example below, check the status to know if the problem occurred at the debug log
collection or how the customer recovered it.
• E.g.
- You checked the problem and connected a USB device to the equipment.
- No problem occurred when an attempt to collect the debug log was made; however the
customer did turn the main power switch OFF when the problem occurred, so the log can
be collected.
[2] Collection procedure
1. Note
When collecting a log, be sure to obtain consent from the user in advance and get the
dedicated script file from the service center.
2. About USB devices
Be sure to format the USB device with FAT16/32 beforehand. (Recommend size: 2GB or
more)
3. Advance preparation of collection
Store the dedicated script file to the root directory of the USB device.
4. Procedure for collecting debug logs
1. Insert USB device, in which the dedicated script file is stored, into the MFP while the
power is ON.
2. The LED in the MFP starts blinking after the USB device has been inserted.
3. When the collection of the debug logs is finished, beeping is heard.
4. After the beeping has stopped, remove the USB device.
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