This manual supports the following models. MC760fdn, MC760dn, MC770fdn, MC770dn, MC770x, MC780fdn, MC780dnf, MC780x, ES7460 MFP, ES7470 MFP, ES7470x MFP, ES7480x MFP, MPS3537mc, MPS4242mc, MPS4242mcf The illustrations of the machine used in this document may be different from what you actually see on your machine.
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Table of contents N/W-Fax Driver Installation Error Messages..38 N/W-Fax Driver General Errors......39 Wireless LAN Problems ........40 Client Software Authentication Problems...40 Cannot log in using client software ......41 CHECKING THE EQUIPMENT STATUS WITH TopAccess ........42 Hardware Status Icons on TopAccess [Device] Tab..............42 Error Messages..........43 Error Codes............44...
Troubleshooting When a Paper Jam Occurs·········································· P.5 TROUBLESHOOTING FOR THE HARDWARE ·············· P.16 TROUBLESHOOTING FOR PRINTING························· P.20 TROUBLESHOOTING FOR COPYING ························· P.25 TROUBLESHOOTING for FAX ··································· P.27 TROUBLESHOOTING FOR SCANNING ······················· P.30 TROUBLESHOOTING FOR e-Filing ···························· P.31 TROUBLESHOOTING FOR NETWORK CONNECTIONS ············ P.33 CHECKING THE EQUIPMENT STATUS WITH TopAccess··········...
When a Paper Jam Occurs ● When a Paper Jam Occurs When a paper jam occurs in Tray 1, During Paper Jams Multi-Purpose Tray (MPT) When a paper jam occurs during printing, an alarm will sound, and the following message will be displayed on the screen: Remove the cassette from Tray 1.
When a Paper Jam Occurs If the Multi-Purpose Tray (MPT) is closed, Close the front cover. hold both sides of the Multi-Purpose Tray (MPT), and position it in front of you. Front cover Multi-Purpose Tray (MPT) If the Multi-Purpose Tray (MPT) is not in use, close the Multi-Purpose Tray (MPT).
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When a Paper Jam Occurs Pull the fuser unit lock control lever (blue) Push the fuser unit lock control lever (blue) in the direction of the arrow. toward the back to lock it in place. Fuser unit Fuser unit lock control lock control lever (blue) lever (blue)
When a Paper Jam Occurs When an Error Remains After Removing Cover the drum cartridges with paper to prevent direct exposure to light. Jammed Paper Remove any remaining jammed paper using the following procedure. Hold the Document holder lever and lift the Document holder.
When a Paper Jam Occurs Paper Jam on Both Sides of the Printer Replace the image drum cartridges. Unit Image drum cartridges There is a paper jam near the duplex unit. Press the jam release lever of the duplex unit on the back of device, and open the duplex unit cover.
When a Paper Jam Occurs When Paper Jam Occurs in Tray 2/3/4 If the paper is not automatically ejected, pull out the duplex unit cover. (Option) Note Here, a paper jam in Tray 2 is used as an example. The same procedure is used for Tray 3/4. •...
When a Paper Jam Occurs Hold both sides of the Multi-Purpose Tray Close the Multi-Purpose Tray (MPT). (MPT), and fold it down. Multi-Purpose Tray (MPT) Multi-Purpose Tray (MPT) This completes the procedure. Pull the central lever upward, and open the When Paper Jam Occurs in Inner front cover.
When a Paper Jam Occurs Close the finisher cover. When a Document is Jammed When a document becomes jammed, an alarm will sound and a message will appear in the control panel. Open the RADF cover to remove the jammed document. Pull the RADF cover open lever to open the RADF cover.
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When a Paper Jam Occurs If you can see the edge of the jammed Pull the jammed paper slowly to remove it. document, pull it out gently. Jammed paper If you were able to remove the document, Return the document holding pad to its close the inner cover and proceed to step original position.
When a Paper Jam Occurs Close the finisher cover. When a Staple Jammed When Staple Jam Occurs in Inner Finisher (Option) Hold the Document holder lever and lift the Document holder. Return the document holder to its original position. Document holder Document holder lever...
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When a Paper Jam Occurs Place the cartridge. Close the offline stapler cover. - 15 -...
TROUBLESHOOTING FOR THE HARDWARE ● TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen Description / Remedy A message appears on the upper part of the screen to...
TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below. Message Problem Description Corrective Action...
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TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action READY (CHECK STAPLER) No staples are left in the stapler of the Refill the staples. finisher. READY (FINISHER FULL) The receiving tray of the finisher is full Remove the paper from the receiving tray of the finisher. of paper.
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TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Reboot the machine An error has occurred in the Rebooting the equipment may correct the error: Press the equipment and it stopped normal [POWER] buttons on the control panel simultaneously until a “pip” operation.
TROUBLESHOOTING FOR PRINTING ● TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the trays of the equipment. Corrective Action Clear the error following the procedure below.
TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.
TROUBLESHOOTING FOR PRINTING Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.
TROUBLESHOOTING FOR PRINTING No. Check... Corrective Action Have you set the protocol settings so they are Set up the proper protocol. Next Step compatible with your network and client protocol settings? Have you set up the appropriate type(s) of print Check the settings required for your printing Next Step ...
TROUBLESHOOTING FOR PRINTING No. Check... Corrective Action See the Device page of TopAccess. Are the If not, delete the job, install the required Next Step options specified for the job supported by the components, and try again. Contact your dealer ...
TROUBLESHOOTING FOR COPYING ● TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable for the Some functions cannot be combined.
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TROUBLESHOOTING FOR COPYING Problem Description Cause Corrective Action Copied image has black streaks The scanning area or guides are stained. Clean them. in the horizontal direction. Copied image has white streaks The LED print head is stained. Clean the LED print head. or color streaks in the vertical direction.
TROUBLESHOOTING for FAX ● TROUBLESHOOTING for FAX Troubleshooting Error codes Below is a list of error codes that you might see in the lists or reports. Error Code Description Remedy 0012 Original misfeed Clear the misfed original. 0013 Cover open Firmly close the open cover.
TROUBLESHOOTING for FAX Transmission/reception trouble Below is a list of trouble you might encounter during the transmission/reception. Transmission troubles Trouble Check Point TRANSMIT is not displayed even if the • Is the modular cord disconnected? [START] button is pressed. • Is the power plug unplugged from the power outlet? •...
TROUBLESHOOTING for FAX Fax Specifications Size of Original LG, LT, ST (North America) Size of Original A4, A5, B5, FOLIO (A/B format) Recording Paper Size 8.5" x 14" (LG), 8.5" x 11" (LT), 5.5" x 8.5" (ST) (North America) Recording Paper Size 210 mm x 297 mm (A4), 148 mm x 210 mm (A5), (A/B format) 182 mm x 257 mm (B5), 210 mm x 330 mm (FOLIO)
TROUBLESHOOTING FOR SCANNING ● TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address. Corrective Action Check the following points: •...
TROUBLESHOOTING FOR e-Filing ● TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...
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TROUBLESHOOTING FOR e-Filing Message Corrective Action Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For instructions on how to delete data from the Control Panel, refer to the e-Filing Guide. Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space.
TROUBLESHOOTING FOR NETWORK CONNECTIONS ● TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/ Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Corrective Action Confirm that the TCP/IP protocol suite is installed on the Refer to the networking section of your operating system Next Step ...
TROUBLESHOOTING FOR NETWORK CONNECTIONS Check... Corrective Action Is the LDAP server correctly running? Next Step Confirm that LDAP server is correctly running. Is the LDAP server setting correctly set? Enter the correct LDAP setting. Reenter the correct password carefully because it is displayed by asterisks.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Check... Corrective Action Is the Raw TCP or LPR port configured with the correct Refer to the Basic Guide to configure the proper port. Next Step IP address? Can you print to the equipment? See the following section to fix the problem: ...
TROUBLESHOOTING FOR NETWORK CONNECTIONS Macintosh environment No. Check... Corrective Action Are the IP address properties correctly set? Next Step Set up the IP address correctly. Can you access any other network device from the Refer to your Macintosh networking documentation or Next Step ...
TROUBLESHOOTING FOR NETWORK CONNECTIONS 3. When the screen for selecting a printer is displayed, select [Have Disk]. 4. Browse to the subdirectory that contains the appropriate *.inf file. Location does not contain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Fax transmission cannot be performed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel.
TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot log in using client software Problem Description I cannot log into the equipment using client software. Corrective Action If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be displayed.
CHECKING THE EQUIPMENT STATUS WITH TopAccess ● CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons displayed and their descriptions.
CHECKING THE EQUIPMENT STATUS WITH TopAccess Staples Empty This icon indicates no staples are left in the Finisher. Call for Service Contact your dealer to have the equipment inspected. Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Cover Open - Please Close Cover.
CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Magenta Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge. Yellow Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge. Close duplexing unit cover Close the duplexing unit cover.
CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Not authorized to perform printing in the specified The user has not been authorized to perform this operation. Ask your 4321 setting administrator. Image data generation failure Check if the file to be printed is broken. Perform printing again or use another 4411 printer driver.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Address Book reading failure Turn the power OFF and then back ON. Perform the job in error again. Reset 1C61 the data in the Address Book and perform the job again. If the error still persists, contact your service representative.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway job. 3D20 The equipment cannot perform offramp gateway transmission for more than 40 destinations.
CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs Memo The error indications on scan jobs are done as follows: • On TopAccess log list, messages indicating the status are displayed. • On the touch panel of the equipment, error codes are displayed. See the listings below. Error Code Problem Description Corrective Action...
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Save as File Wrong Job status Turn the power OFF and then back ON. Try it again. If the error still 2D10, 2D12, 2D13 persists, contact your service representative. Not enough memory Wait for a while and try again.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Store to USB Wrong Job status Turn the power OFF and then back ON. Try the problem job again. If the 2E10, 2E12, 2E13 error still persists, contact your service representative. Not enough memory Wait for a while and try again.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient permission to access e-Filing box Check if the user is authorized to perform this job. 2A72 using scan utility Store to e-Filing Job status failed Turn the power OFF and then back ON. Try the problem job again. If the 2B11 error still persists, contact your service representative.
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CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient system storage The file is too large for the mailbox. Confirm the mailbox size on the mail 2552 server. Transmit again in text mode or with a lower resolution. If the error still persists, divide the document and transmit again.
Replacing Consumables / Maintenance Units ● Replacing Consumables / Maintenance Units Replacing the Toner Cartridge • When dealing with paper jams or replacing toner cartridges, take care not to get toner on your hands or clothes. If toner gets on Warning hands or skin, wash it off with soap and water.
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Replacing Consumables / Maintenance Units Replace the Toner Cartridges Rotate the blue lever on the toner cartridge in the direction of the arrow until it stops. Hold the Document holder lever and lift the Document holder. Lever Document Document holder holder Document holder lever...
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Replacing Consumables / Maintenance Units Remove the toner cartridge carefully from Rotate the blue lever on the toner cartridge the machine. in the direction of the arrow until it stops. Groove Note Toner cartridge • If the light-shielding film is dropped on the toner Cartridge while exchanging toner cartridges, the LED lens guide...
Replacing Consumables / Maintenance Units Close the top cover. Replacing the Image Drum Cartridge Warning • Do not expose the toner or the toner cartridge to fire. The toner might explode and cause burns. Top cover • Do not store toner cartridges close to a fire. The toner can ignite and cause fires or burns.
Replacing Consumables / Maintenance Units Recommended Schedule for Replacing the Replacing the Image Drum Cartridge Image Drum Cartridge Hold the Document holder lever and lift the When the image drum cartridge nears the end of its lifespan, Document holder. the message [*Time to Replace Image Drum] (* represents the specific color) will appear on the control panel to notify you that it is time to prepare a new image drum cartridge.
Replacing Consumables / Maintenance Units Install a new toner cartridge in the image Memo drum cartridge. • For information on how to return used image drum cartridges, see "Collection of Used Consumables" Note in the section of customer support / maintenance product warranty / product warranty.
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Replacing Consumables / Maintenance Units Turn the cartridge so that the surface you Document holder removed the tape from is facing down. Align the hole in the left end of the toner cartridge with the post in the image drum. Press the right side of the toner cartridge securely into place.
Replacing Consumables / Maintenance Units Hold the Document holder lever and lift the Replacing the Fuser Unit Document holder. Recommendation for Replacing the Fuser Unit Document holder When the fuser unit nears the end of its lifespan, the message [Time to Replace Fuser] will appear on the control panel to Document notify you that it is time to prepare a new fuser.
Replacing Consumables / Maintenance Units Return the document holder to its original Note position. • Avoid hitting the LED head. Document holder Memo • For information on how to return used fuser units, see "Collection of Used Consumables" in the section of customer support / maintenance product warranty / product warranty.
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Replacing Consumables / Maintenance Units Replace the belt unit Remove the old belt unit. Remove the four image drum cartridges, and put them on a table or flat surface. Press the [POWER] button until a "pip" sound is heard. "Shutdown is in progress." appears for a while, and then the power is turned OFF.
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Replacing Consumables / Maintenance Units Return the four image drum cartridges to Note the machine. • The image drums (the green tubes) are fragile; handle them carefully. • Do not expose the image drum cartridges to direct sunlight Image drum or strong light (more than about 1,500 lux).
Replacing Consumables / Maintenance Units Pull out the cartridge. Replacing the Inner Finisher Cartridge Press the [POWER] button until a "pip" sound is heard. "Shutdown is in progress." appears for a while, and then the power is turned OFF. Note •...
Replacing Consumables / Maintenance Units Replacing the Offline Stapler Cartridge Open the offline stapler cover. Remove the empty cartridge. Attach the new cartridge. Close the offline stapler cover. - 66 -...
Maintenance ● Maintenance Cleaning the Surface of the Machine Cleaning the platen (glass surface) If the platen (glass surface) is dirty, black specks or streaks Note may appear on your copies and prints, as well as on documents you send to others. To maintain print quality, clean •...
Maintenance Open the inner cover. Clean the document transporting Clean the roller with a soft, damp cloth. roller and document holding roller Roller If the document transporting roller is dirty, black specks or Inner cover streaks may appear on your copies and prints, as well as on documents you send to others.
Maintenance Clean the roller with a soft, damp cloth. Clean the feed roller Clean the feed roller and pad when you experience frequent paper jams. Roller Roller When cleaning the tray Pull the cassette out. Wipe the two feed rollers with a soft, damp cloth.
Maintenance Open the feed roller cover by pressing the Clean the LED heads projection. Clean the LED heads if white streaks appear or fading occurs Memo when printing, or when characters become smudged. • When the front part of the multi-purpose tray is up, put Turn OFF power to the machine.
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Maintenance Gently wipe the surface of each LED head lens with soft tissue. LED head LED head lens Note • Do not use solvents such as methyl alcohol or paint thinners. They will damage the LED heads. Close the top cover. Top cover Return the document holder to its original position.
Moving or Transporting the Machine ● Moving or Transporting the Machine For the equipment with additional tray Moving the Machine units installed Turn OFF power to the machine. Before moving the machine, remove the anti-tip feet and then Press the [POWER] button until a "pip" unlock the casters (two places).
Moving or Transporting the Machine Push the top cover button, and open the Transporting the Machine top cover. Because the machine is precision equipment, it may get damaged during transportation, depending on the packaging method. Please transport it via the following procedure. Turn OFF power to the machine.
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Moving or Transporting the Machine Use vinyl tape to cover the junction of the Separate the main printer unit from any image drum cartridge and toner cartridge. additional tray units. Do this on each of the four image drum If there are no additional tray units, proceed to step 10. cartridges, then put them back in the The separation procedure is the exact opposite of installation.
Battery Disposal ● Battery Disposal This machine uses a lithium-ion battery. If the terminal of the battery short-circuits, explosion or fire may occur. To waste the battery, insulate the negative and positive poles to avoid short-circuit. - 76 -...