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• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
Check the hardware connections, and make sure the LEDs are behaving as
2
expected. See the Quick Start Guide.
Make sure your Internet browser does not block pop-up windows and has
3
JavaScripts and Java enabled. See
Reset the device to its factory defaults, and try to access the IAD with the default
4
IP address. See
If the problem continues, contact the network administrator or vendor, or try one
5
of the advanced suggestions.
I can see the Login screen, but I cannot log in to the IAD.
Make sure you have entered the user name and password correctly. The default
1
user name is admin. These fields are case-sensitive, so make sure [Caps Lock] is
not on.
You cannot log in to the web configurator while someone is using Telnet to access
2
the IAD. Log out of the IAD in the other session, or ask the person who is logged
in to log out.
Turn the IAD off and on.
3
If this does not work, you have to reset the device to its factory defaults. See
4
Section 22.2 on page
22.4 Internet Access
I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as
1
expected. See the Quick Start Guide and
Make sure you entered your ISP account information correctly in the wizard. These
2
fields are case-sensitive, so make sure [Caps Lock] is not on.
IAD User's Guide
I forgot the IP address for the IAD.
Appendix C on page
Section 1.5 on page
25.
225.
Chapter 22 Troubleshooting
275.
Section 1.6 on page
26.
227
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