The Windows Client - ATEN KL1108V User Manual

The Windows Client

Problem
Remote mouse pointer is out of
sync.
My antivirus program reports that
there is a trojan after I access the
KL1108V / KL1116V with my
browser and then open the
Windows Client Viewer.
After upgrading the firmware, the
WinClient ActiveX Viewer or
WinClient AP do not run.
Part of the remote window is off
my monitor.
The remote screen is rotated 90
degrees.
I cannot run Net Meeting when
the WinClient is running.
Resolution
1. Use the AutoSync feature (see Video Settings,
page 73), to sync the local and remote monitors.
2. If that doesn't resolve the problem, use the
Adjust Mouse feature (see Manual Mouse Syn-
chronization, page 88) to bring them back in
sync.
3. If the two methods described above fail to
resolve the problem, use the Toggle Mouse Dis-
play function (see page 65).
The Windows Client Viewer uses an ActiveX plug-
in (windows.ocx) that some antivirus programs
mistakenly see as a virus or trojan. We have tested
our firmware extensively and found no evidence of
a virus or trojan. You can add the plug-in to your
antivirus program's White List and use the Viewer
safely. If you are reluctant to use the Windows
Client Viewer, however, you can simply use the
Java Client Viewer, instead.
The old version of your .ocx file was not deleted.
You must delete the old file. There are two methods
to delete the file.
1. For the ActiveX Viewer: Open IE
Manage Add-ons. Delete or disable all occur-
rences of WinClient.
2. For the WinClient AP: Open Explorer and
search for WinClient.ocx. Delete all
occurrences.
1. Perform an Auto Sync (see WinClient Control
Panel Functions, page 61 for details).
2. If Keep Screen Size is not enabled (see Screen
Options, page 90), use the AutoSync feature
(see Video Settings, page 73), to sync the local
and remote monitors.
3. If Keep Screen Size is enabled, you can scroll to
the areas that are off screen.
Enable Keep Screen Size (see Control Panel
Configuration, page 89).
Enable Keep Screen Size (see Control Panel
Configuration, page 89).
Appendix
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Tools
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