Avaya Agent 16CC User Manual page 8

1st Field
(Agent
State)
shows
Auto or
Man
Auto or
Man
Auto or
Man
Auto or
Man
8 Avaya Agent Deskphone 16CC User Guide
2nd Field (Work 3rd Field
Mode) shows
Pending)
shows
Aux or Aux with RC DAC
ACW
ACW DAC
Aux Pend or Aux RC
Pend
Aux Pend or Aux RC DAC
Pend
ACW Pend
ACW Pend DAC
4th What they mean:
(DAC Field
(Time
of Day)
shows
Time You are not available to
receive DAC or ACD calls,
but a DAC is pending.
Time You are performing after
call work and not available
to receive DAC or ACD
calls.
Time You are performing after
call work and not available
to receive DAC or ACD
calls, but a DAC is pending.
Time You are switching into Aux
mode and have no
incoming or pending calls.
You are switching into Aux
mode and a DAC is pending
or you have put a DAC or
ACD call on hold, are
switching into Aux mode,
and have a pending DAC..
Time You are switching into ACW
mode and have no
incoming or pending calls.
You are switching into ACW
mode and a DAC is pending
or you have put a DAC or
ACD call on hold, are
switching into ACW mode,
and have a pending DAC.