Index - Avaya Agent 16CC User Manual

A
Advanced Options
changing language................................25
setting automatic gain
Advanced Telephone Features
about......................................................21
Agent login..................................................13
Agent logout................................................13
Agent skills..................................................14
Agent work mode/state...............................13
Answering a call..........................................15
Applications
call logging.............................................21
Contacts.................................................18
Automatic Gain Control
setting....................................................25
Avaya Menu
about......................................................23
adjusting brightness or
button click sounds................................24
error tones.............................................25
personalizing ring pattern......................25
B
Bridged Calls
about......................................................17
answering..............................................17
joining....................................................17
Button Click Sounds
configuring.............................................24
C
Call Log.......................................................20
calling a person......................................15
clearing entries......................................21
log bridged calls.....................................21
removing an entry..................................20
turning off...............................................21
viewing...................................................20
viewing details.......................................20
Call Settings
configuring call timers............................24
configuring show incoming
redial options.........................................24
Call Timers
configuring.............................................24
Call/line appearance button LEDs
about......................................................11

Index

Calling a person
Conference Calls
control................25
Contacts List
Contacts
contrast.............24
Coverage....................................................22
D
Display
E
Error Tones
F
Feature button LEDs
Features
Forwarding
G
Guest
H
call..............24
Hold
I
Incoming call
from the call log.....................................15
from the Contacts list.............................15
about......................................................16
adding a person on hold........................17
dropping the last person........................17
putting a call on hold..............................17
setting up...............................................16
calling a person......................................15
about......................................................18
adding a new person.............................19
adding from the call log..........................20
deleting..................................................19
editing....................................................19
searching...............................................18
selecting.................................................18
adjusting brightness...............................24
adjusting contrast...................................24
turning off...............................................25
about......................................................11
accessing...............................................22
a call......................................................22
turning off...............................................23
login..................................................12
conference calls.....................................17
Ignoring call...........................................16
Issue 1
Index
January 2008 27