Table of Contents
Advertisement
Index
Incoming Calls
answering..............................................15
forwarding..............................................22
sending to
transferring.............................................16
L
Language
changing................................................25
LEDs
about......................................................11
Logging in to your
Logging in to your telephone
Logging out of your telephone extension........
12
Login as a guest
Login
as
agent.................................................13
Logout
as
agent.................................................13
M
Messages
retrieving................................................21
Muting
Calls................................................16
N
Navigation Arrows
right &
left...............................................12
up &
down..............................................12
O
Options &
Settings......................................23
Options/Settings
about......................................................23
Outgoing calls
making a
making a call on a bridged
redialing a
28 Avaya Agent Deskphone 16CC User Guide
coverage..............................22
telephone......................12
extension......12
user.................................12
call..........................................14
line..............18
number.................................14
P
Paper Labels
about......................................................12
Phone Settings
about......................................................23
R
Redial..........................................................14
Redial Options
setting....................................................24
Ring Pattern
changing................................................25
S
SAC............................................................22
Scrolling and Navigation
about......................................................12
Show incoming calls
turning on or
off......................................24
Skills...........................................................14
T
Telephone Stand
about......................................................12
Time
format.................................................26
Transfer......................................................16
V
Voice mail
sending an incoming
Voicemail
logging
in...............................................21
W
Work
state...................................................13
Work
mode.................................................13
call.......................16
Advertisement
Table of Contents
