Queue Status Display; Description - NEC SL2100 Installation Manual

SL2100

Description

When all agents in an ACD Group are unavailable, an incoming call will queue and cause the Queue
Status Display to occur on the ACD agent's display. The display helps the agents keep track of the
traffic load within their group. In addition, any display Multiline Terminal can have a Queue Status
Display Check programmable function key. The Multiline Terminal user can press this key any time
while idle, and using the volume ▲ or ▼, scroll through the Queue Status Displays of all the ACD
Groups. The Queue Status Displays shows (see the Queue Status Display illustration below):
• The number of calls queued for an available agent in the group.
Q
• The trunk that has been waiting the longest, and how long it has been waiting.
For each ACD Group, you can set the following conditions:
• The number of trunks that can wait in queue before the Queue Status Display occurs.
• How often the time in queue portion of the display reoccurs (see the Queue Status display Timing
illustration below).
• Queue Status Display holding time.
• Queue Status Alarm enable/disable.
• Queue Status Alarm sending time.
Conditions
• Do not use number of calls in queue and time in queue to set the ACD queue alarm. Select either
one or the other for the system to follow.
• If a telephone is not idle, the Queue Status Display Programmable Function key cannot be used.
3-24
The number of
calls in queue.
2 LINE-001
Name of trunk that has
been queued the longest.

Queue Status Display

How long the longest queued
call has been waiting.
01:30
ISSUE 1.0
Queue Status Display