Identification Codes For Acd Agents; Description - NEC SL2100 Installation Manual
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Also See for SL2100:
- Features and specifications manual (978 pages) ,
- Programming manual (678 pages) ,
- Hardware manual (218 pages)
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ISSUE 1.0
Identification Codes for ACD Agents
Description
Agent Identity Code (AIC)
An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program
41-02-01 (ACD Log In). AIC also allows ACD agents to log in to multiple ACD groups at the same
time. AIC and ACD groups for each work period can be set in Program 41-18-01 as shown in the
following example.
Table #
AIC
1
789
2
789
3
789
4
567
5
678
6
678
7
678
With this example, ACD will work as follows:
Example 1: Log In with AIC 789
• During Work Period 1, ACD agents will belong to ACD groups 1, 2, and 8 at the same time.
• During Work Period 2, ACD agents will belong to only ACD group 1.
• During Work Periods 3~8, ACD agents will not belong to any ACD group and the ACD extensions
will work as normal extensions.
Example 2: Log In with AIC 567
• During Work Periods 1~8, ACD agents will belong to only ACD group 6.
Example 3: Log In with AIC 678
• During Work Periods 1~8, ACD agents will belong to ACD groups 2, 3 and 5 at the same time.
A supervisor cannot log in/out an AIC member as they are not normal ACD agents.
Multiple Agent Log In
ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above,
ACD will work as follows:
Example 1: Log In with AIC 789 and 567
• During Work Period 1, ACD agents will belong to ACD groups 1, 2, 6 and 8 at the same time.
• During Work Period 2, ACD agents will belong to ACD groups 1 and 6.
• During Work Periods 3~8, ACD agents will belong to only ACD group 6.
Example 2: Log In with AIC 789, 567 and 678
• During Work Period 1, ACD agents will belong to ACD groups 1, 2, 3, 5, 6 and 8 at the same time.
• During Work Period 2, ACD agents will belong to ACD groups 1, 2, 3, 5 and 6.
• During Work Periods 3~8, ACD agents will belong to only ACD groups 2, 3, 5 and 6.
Some conditions with Multiple Agent Log In:
• ACD agents cannot log in to the system supervisor or group supervisor's extension.
• In order to log in with AIC, the extension should be set to AIC Log In mode in Program 41-17-01.
ACD Installation Manual
Operation
Group
1
2
1
1
1
1
2
1
1
8
1
6
6
6
2
2
2
2
3
3
2
5
5
Work Period
3
4
5
6
-
-
-
-
-
-
-
-
-
-
-
-
6
6
6
6
2
2
2
2
3
3
3
3
5
5
5
5
SL2100
I
7
8
-
-
-
-
-
-
6
6
2
2
3
3
5
5
3-37
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