Wrap-Up Time; Description; Programming - NEC SL2100 Installation Manual

ISSUE 1.0

Description

Wrap-Up Time temporarily busies-out an ACD agent's phone from receiving ACD calls so they can
work at their desk uninterrupted, although other types of calls can still be received. This gives the
agent time to fill out important logs and records as soon as they are finished with their call. There are
two types of Wrap-Up Time:
Manual Wrap-Up Time
An ACD Agent can enable Manual Wrap-Up Time any time they need to work at their desk
undisturbed. You might prefer this Wrap-Up Time mode if an agent only occasionally has to fill out
follow-up paper work after they complete their call. When the agent is through catching up with their
work, they manually return themselves to the ACD Group.
Automatic Wrap-Up Time
The system implements Automatic Wrap-Up Time for the agent as soon as they hang up their current
call. This is helpful in applications (such as Tech Service groups) where follow-up paperwork is a
requirement for every call. When the agent is done with their work, they manually return themselves to
the ACD Group. Optionally, Auto Wrap-up can automatically log the agent back into their group after a
programmed interval (termed the Auto Wrap-up Time).
Conditions
None
Default Settings
• Service Code to set Wrap-Up Mode for SLT is 656 (Program 11-13-03).
• Service Code to cancel Wrap-Up Mode for SLT is 657 (Program 11-13-04).
• No Wrap-Up Time keys programmed (Program 15-07-01 = *17).
• Automatic Wrap-Up disabled (Program 41-14-02 = 0).
• Auto Wrap-Up Time disabled (Program 41-14-09 = 0).

Programming

Program No.
11-13-03 Service Code Setup (for ACD) – Set ACD Wrap-Up Time (for SLT)
Assign the service code to be used by a single line telephone user to enter Wrap-Up mode.
11-13-04 Service Code Setup (for ACD) – Cancel ACD Wrap-Up Time (for SLT)
Assign the service code to be used by a single line telephone user to cancel Wrap-Up mode.
15-07-01 Programmable Function Keys
If extension should have Wrap-Up Time capability, assign a Wrap-Up Time programmable key (code
*17).
41-14-02 ACD Options Setup – Automatic Wrap Up Mode
Set the Wrap Up Mode option (0=After wrap up mode key is pressed, 1=After call is finished auto-
matically) for ACD Groups (01~08).
ACD Installation Manual

Wrap-Up Time

Program Name / Description
SL2100
W
3-43