NEC SL2100 Installation Manual page 51

ISSUE 1.0
To check to see which agents have not yet logged out of the ACD Group:
Your display shows: G:n END OF WORK! TERMINAL LOG OUT...
1. Press your ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
Your display shows: LOGIN TERMINAL n CHECK SAT non
The extension shown in CHECK SAT non has not logged out.
2. Press volume or
When all agents have logged out (including yourself), your display shows:
3. Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10) again.
Your displays shows: GROUP No:n
To return the ACD Group to service:
The Out of Service and Log On/Off keys are lit. If you have logged out of the group and your ACD Log
On/Off key is out, you must log back in before going to step 1.
1. Press your Out of Service key (Program 15-07-01 or SC 752: code *14).
The key goes out and your agents can log back into the group.
Logging Agents into and out of their ACD Group
To log an agent into their ACD Group:
You can do this while either logged in or logged out.
1. Press the Speaker key.
2. Dial 667.
3. Dial the ACD Agent's extension number.
You hear confirmation tone.
4. Press Speaker to hang up.
To log an agent out of their ACD Group:
You can do this while either logged in or logged out.
1. Press the Speaker key.
2. Dial 668.
3. Dial the ACD Agent's extension number.
You hear confirmation tone.
4. Press Speaker to hang up.
ACD Installation Manual
to scroll through the list of agents that have not logged out.
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