Off-Duty Mode; Description; Programming; Related Features - NEC SL2100 Installation Manual

ISSUE 1.0

Description

Off-Duty Mode temporarily logs-out an ACD agent's phone. There are two types of Off-Duty Mode:
Manual Off-Duty Mode
An ACD Agent can enable Manual Off-Duty Mode anytime they want to temporarily log out of the ACD
Group. They might want to do this if they go to a meeting or get called away from their work area.
While logged out, calls to the ACD Group will not ring the agent's phone.
Automatic Off-Duty Mode
When an ACD Group has Automatic Off-Duty Mode, the system will automatically put an agent's
telephone in Off-Duty Mode if it is not answered. This ensures callers will not have to wait while ACD
rings an extension that won't be answered. For multiline terminals, the system enables Automatic Off-
Duty Mode for all phones with Off-Duty Mode keys. For single line telephones, you must set an option
in programming to enable Automatic Off-Duty Mode.
Conditions
• Automatic Off-Duty Mode does not time out. Once enabled, an agent must cancel Off-Duty Mode to
return to service.
• While active the agent will not receive any type of calls (in DND mode).
Default Settings
• No Off-Duty Mode keys programmed (Program 15-07-01 = code *13).
• Automatic Off-Duty Mode for single line telephone disabled (Program 41-14-07 = 0).

Programming

Program No.
15-07-01 Programmable Function Keys
To enable Off-Duty Mode at a multiline telephone, assign a Off-Duty Mode key (code *13).
41-14-07 ACD Options Setup – Automatic Off-Duty for SLT
For each ACD Group (1~8), determine whether or not a single line telephone automatically changes
to off-duty mode (0=No Change, 1=Change automatically).
41-14-08 ACD Options Setup – ACD Off Duty Mode
For each ACD Group (1~8), determine whether or not an agent can receive in internal call in off-duty
mode (0=Can Not Receive, 1=Can Receive).

Related Features

Overflow Options
Wrap-Up Time
ACD Installation Manual

Off-Duty Mode

Program Name / Description
SL2100
O
3-13