SL2100
Table 2-2 Sample ACD Agent Work Schedule Worksheet (41-05-01)............................... 2-3
Table 2-3 ACD Agent Work Schedule Worksheet (41-05-01)............................................ 2-3
Table 2-7 ACD Incoming Trunk Ring Group Worksheet (22-05-01)................................... 2-7
(41-03-xx)................................................................................................... 2-9
(41-03-xx)................................................................................................... 2-9
Table 3-2 ACD Setup Options (Program 41-14-xx)............................................................ 3-2
Table 3-5 ......................................................................................................................... 3-25
Table 4-1 Keys for Entering Data (Digital (2W) Multiline Terminal, IP Multiline
Terminal)..................................................................................................... 4-4
iv
LIST OF TABLES
ISSUE 1.0
ACD Installation Manual