NEC SL2100 Installation Manual page 124

SL2100
Item
No.
10 ACD No Answer Skip
Time
12 Start Headset Ear
Piece Ringing (for
SLT)
17 CTI : Operation mode
when transfer no log-
in ACD groups
Program
Conditions
41
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
4-58
Item Input Data
0 ~ 64800 (seconds)
0 ~ 64800 (seconds)
0 = Transfer to ACD
group
1 = Error notice
Description
Set the time a call to the ACD Group rings
an idle extension before routing to the next
agent.
Set the ringing start time for the headset
ear piece on a single line telephone.
This program allows CTI Server transfers
a trunk call to ACD Pilot number which
group has no login agent in 3rd Party CTI.
Program 41 : ACD Setup
ISSUE 1.0
Default
10
0
0