Sie Key For Acd Groups; Description; Programming - NEC SL2100 Installation Manual

SL2100

Description

Any Multiline Terminal can have SIE keys for ACD Groups. When a call comes into a covered ACD
Group, the SIE key will ring immediately, ring after a delay or just flash (depending on system
programming and user-set options). The Multiline Terminal user can answer the call by just lifting the
handset and pressing the SIE key. ACD SIE keys help maximize ACD service during high traffic
periods or when agents are unavailable.
The covering extension does not have to be a member of the ACD Group. In addition, an extension
S
can have SIE keys for as many ACD Groups as it has available programmable keys.
An ACD Group SIE key also allows for one-button Transfer to an ACD Group.
Conditions
Ringing for SIE keys may need to be programmed through the telephone.
Default Settings
• SIE key delayed ringing occurs after 10 seconds (Program 20-04-03= 10).
• ACD SIE keys ring with the mid range tone (Program 15-02-02 = 2).
• No ACD SIE keys assigned (Program 15-07-01 not set for *03 + ACD master).
• Ring tones use the following priority (Program 15-10-01).
• All SIE keys use Tone Pattern 1 (Program 15-08-01 = 0).

Programming

Program No.
15-02-02
15-07-01
15-08-01
15-09-01
3-10
Priority
1
2
3
4
Multiline Telephone Basic Data Setup – Trunk Ring Tone
For the SIE key ring tone range assigned in Program 15-08-01 below, choose the extension's de-
sired ring tone (pitch) within the range selected. The choices are 1 (high), 2 (mid range), 3 (low), or
4~8 (Ring Tones 1~5). This also affects how certain trunk calls (such as DILs) ring the extension.
Programmable Function Keys
Assign function keys for ACD SIE (code *03 + ACD Group master number).
Incoming Virtual Extension Ring Tone Setup
Assign a ring tone range (0~4) to each extension. When a SIE key rings, it uses the range assigned
in this option. The choices are 0 (tone pattern 1), 1 (tone pattern 2), 2 (tone pattern 3), 3 (tone pat-
tern 4) and 4 (extension ring tone). The ring the user hears also depends on the setting of Program
15-02-02 above and Service Code 720.
Virtual Extension Ring Assignment
Individually program an extension's SIE keys to either ring (1) or not ring (0).

SIE Key for ACD Groups

Ring Tone (set in Program 15-08-01)
0
1
2
3
Program Name / Description
ISSUE 1.0
SIE Key for ACD Groups