Printer Issues - Dymo LabelWriter User Manual

Printer Issues

The following are solutions to some common issues you may encounter while
working with the label printer.
Power Status Light Flashing
If the power status light is flashing, the problem could be one of the following:
Problem
No labels
Overheated print head
System error
Clearing Label Jams
To clear labels that have become
jammed in the printer
Tear off any labels that have already
1
fed through the printer.
Press the label release lever forward
2
and pull the jammed label out of the
label exit slot.
Correcting Poor Print Quality
Poor print quality is most frequently caused by one of the following:
 An old roll of labels
 Labels made by a manufacturer other than DYMO
 Labels where the thermal coating has been compromised
 A dirty print head
First, make sure you are using DYMO-branded labels. Do not use third-party
labels because the thermal coating on other labels has a different sensitivity than
DYMO-branded labels. Also, the perforated holes between the labels made by
other manufacturers are frequently not detectable by LabelWriter printers.
If the print quality becomes faint, small dots of white appear scattered through the
printed characters, or light and dark patches of printing appear, you are probably
using a faulty roll of labels. Try using a different roll from a fresh box. If the second
roll prints correctly, the problem is with the first roll of labels.
Another possibility is that the LabelWriter print head needs cleaning. See Caring
for Your Printer on page 21 for information about cleaning the label path with a
LabelWriter cleaning card.
25 DYMO LabelWriter Wireless
User Guide
Solution
The label roll is out of labels or there is no label roll inserted.
Always use authentic DYMO labels.
Turn the printer off and wait 3-5 minutes before turning the
printer on again.
Turn the printer off and then on again. If none of the other
issues above correct the problem and the light is still flashing,
contact Customer Support.
Press label
release forward