Dymo LabelWriter User Manual page 30

Labels Do Not Feed Correctly
If your labels do not feed correctly, check the following:
 Make sure your labels are loaded properly and that the left edge of the label is
aligned with the left edge of the label exit slot. See Loading Labels on page
10.
 Make sure you are using authentic DYMO labels. The perforated holes
between the labels made by other manufacturers are frequently not
detectable by DYMO printers. When the perforations are not detected, the
labels will not feed correctly. Using third-party labels may also void your
warranty.
Printer Does Not Print or Stops Printing
If your printer does not print or stops printing while in use, follow the steps below
to track down the problem.
Make sure the printer is still getting power and that the power cable has not
1
been disconnected.
If the power status light on the side of the printer is not lit, check to make sure
the power cable is plugged in, and that your power strip is working.
To make sure the problem is not with the outlet or power strip, try plugging
something else into the wall outlet and power strip.
Make sure you are using the power adapter and cable that came with your
printer. Power adapters from older LabelWriter printers may not be
compatible with the LabelWriter Wireless printer.
Confirm that the printer is feeding labels properly by pushing the
2
forward feed button while the printer is on.
If the labels are jammed, the power status light will blink. Refer to Clearing
Label Jams on page 25.
Make sure that your USB cable has not come loose from the back of your
3
printer or from your computer.
Refer to the installation instructions in the Quick Start Guide to make sure the
cable is connected properly.
(Windows) Check that your LabelWriter printer driver is installed correctly.
4
The LabelWriter printer driver takes print data from your software and directs it
to the LabelWriter printer. The driver is automatically installed when you install
the DYMO Label software. However, the driver may have been changed or
deleted by mistake.
From the Windows menu, choose Devices and Printers.
a
Right-click the LabelWriter printer icon, and then choose Printer
b
Properties.
From the Properties dialog box, click Printing Preferences.
c
From the Preferences dialog box, click Advanced.
d
The Advanced dialog box appears.
If no errors are displayed in the Advanced dialog box, the printer driver is
installed correctly.
26 DYMO LabelWriter Wireless
User Guide
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