Dymo LabelWriter User Manual page 28

How Do I Move my Printer to a Different Wireless Network
The easiest way to connect to a new network is to reset the printer to factory
default settings and run the Quick Setup wizard. All previous settings including
language, password, session time out, and so on, will be lost. See Resetting the
Printer to Factory Default Settings on page 27.
Otherwise, you can follow the instructions in Connecting the Printer to a
Different Network on page 18 to connect to a different network without losing
your settings.
Printer Shows Not Connected in the DYMO Connect App
After a period of idle time, the wireless connection between your printer and
mobile device may drop. You will need to reconnect to the LabelWriter Wireless
printer from within DYMO Connect.
If you still cannot connect to the printer, check the following:
 Make sure you are connected to the right printer.
 Close (force quit) the DYMO Connect app and restart it.
 Turn airplane mode on and then off.
 Restart the mobile device.
Printer does not show up in DYMO Connect
The LabelWriter Wireless does not show up in the printer selection page in DYMO
Connect.
 Close (force quit) the DYMO Connect app and restart it.
 Restart the mobile device.
 Make sure you are not on a public or guest network.
Unable to Connect To or Select the Printer in DYMO Label Software
 Make sure the printer and the computer you are using are on the same
wireless network.
 Make sure the printer is turned on and ready to print.
 Add the printer from File>Add Network Printer in DYMO Label software and
then restart DYMO Label software.
24 DYMO LabelWriter Wireless
User Guide