Ip-Fax Troubleshooting; Ip-Fax Transmission - Ricoh M0A0 Service Manual

3.Troubleshooting

IP-Fax Troubleshooting

IP-Fax Transmission

Cannot send by IP Address/Host Name
1 LAN cable connected?
2 Specified IP address/host name correct?
3 Firewall/NAT is installed?
4 Transmission sent manually?
5 IP address of local machine registered?
6 Remote terminal port number setting other than 1720 (when
using H.323) or 5060 (when using SIP)?
7 Specified port number correct?
8 DNS server registered when host name specified?
9 Remote fax a T.38 terminal?
10 Remote fax switched off or busy?
11 Network bandwidth too narrow?
12 Remote fax cancelled transmission?
Cannot send via VoIP Gateway
Check Point
1 LAN cable connected?
2 VoIP Gateway T.38 standard?
3 VoIP Gateway installed correctly?
4 VoIP Gateway power switched on?
5 Is the IP address/host name of the specified
Gateway correct?
6 Number of the specified fax correct?
7 Firewall/NAT is installed?
30
Check Point
Check the LAN cable connection.
Check the IP address/host name.
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
Manual sending not supported.
Register the IP address.
Send by specifying the port number.
Confirm the port number of the remote fax.
Contact the network administrator.
Check whether the remote fax is a T38
terminal.
Check that the remote fax is switched on.
Request the network administrator to increase
the bandwidth.
Raise the delay level.
IPFAX SW 01 Bit 0 to 3
IP-Fax bandwidth is the same as the DCS
speed. Set IP-Fax SW00 Bit 6 to 1.
Check whether the remote fax cancelled the
transmission.
Check the LAN cable connection.
Contact the network administrator.
Contact the network administrator.
Contact the network administrator.
Check the IP address/host name.
Check the remote fax number.
Cannot breach the firewall. Send by using another method
Action
Action