Settings For @Remote Service; Points To Check Before Making @Remote Settings; Execute The @Remote Settings - Ricoh M0A0 Service Manual

Settings for @Remote Service


Prepare and check the following before you visit the customer site. For details, ask the @Remote key person.

Points to Check Before Making @Remote Settings

1.
The setting of SP5816-201 in the mainframe must be "0".
2.
Print the SMC with SP5990-002 and then check if a device ID2 (SP5811-003) is correctly programmed.

6 spaces must be put between the 3-digit prefix and the following 8-digit number (e.g. xxx______xxxxxxxx).
3.
The following settings must be correctly programmed.
4.
If a proxy server is available, configure the following SP settings.
 Use Proxy (SP5816-062) Set to "1: Enable".

Proxy server IP address (SP5816-063)

Proxy server Port number (SP5816-064)

Proxy User ID (SP5816-065)

Proxy Password (SP5816-066)
5.
Get a Request Number.

Execute the @Remote Settings

1.
Enter the SP mode.
2. Using SP5816-202, input the request number which you have obtained from @Remote Center GUI, and then
enter [OK].
3.
Confirm the request number, and then execute SP5816-203.
4.
Check the confirmation result using SP5816-204.
Value
0 Succeeded
3 Communication error (proxy enabled)
4 Communication error (proxy disabled)
5 Proxy error (Illegal user name or password)
6 Communication error
8 Other error
9 Request number confirmation executing
11 Request number error (Data is already registered under this
number.)
12 Request number error (invalid parameter)
5.
Using SP5816-205, check that the screen displays the location Information only when it has been input at the
Meaning
2.Installation
Solution/ Workaround
-
Check the network condition.
Check the network condition.
Check proxy user name and
password.
Check the network condition.
See "SP5816-208 Error Codes"
below.
Processing... Please wait.
Check the request number again.
Check the request number again.
89