Additional Resources; Factory Reset; From The Control Software - Shure MXW Manual

MXW
Problem Indicator
Off
Audio is
cutting in Audio is
an out intermittent
(i n termi t tent)
Problem Indicator
Device
Can't drop-down not
associate displaying the
component desired
to a component in the
Group Group row on the
Configuration tab
Problem Indicator
Can't
Connect Device not
to the appearing in
Control Shure Web
Software Device Discovery
from a application
PC
Control
Software Web browser
is taking cannot connect to
a long the control
time to interface
load
Control
Indicators are
Software
moving slowly or
is
not displaying in
performing
real time.
poorly
58/72
Solution
Place the device in a Group to automati- •
cally route the audio
Ensure the subnet of the Access Point •
Transceiver's network audio settings
match the subnet of the Audio Network
Interface
Perform a Spectrum Scan to monitor RF •
interference
Decrease channel count to verify if sys- •
tem is overloading the RF spectrum
Solution
Check that devices are powered and •
connected to the same network and sub-
net)
Open the Utility tab of the MXW Control •
Software and un-check the Configuration
Filter to display all MXW devices on the
network. If the device shows up as
"OTHER", then it is part of another Con-
figuration.
Un-associate the component by selecting •
'none' from the Group row in the other
Configuration.
Perform a factory reset on the device to •
clear any association.
Solution
Ensure the devices are powered •
Ensure PC and equipment are on the •
same network and set to the same subnet
Turn off other network interfaces not used •
to connect to the device (including WiFi)
Check that DHCP server is functioning (if •
applicable)
Ensure Bonjour is running on the PC •
If connected via Port 4 of the Audio Net- •
work Interface (ANI), ensure it is set to
Switched Mode.
Download latest version of Adobe •
Flash
Ensure PC and device are on the same •
network and subnet
Check that Windows firewall settings are •
not blocking Shure software
Set the router to not send default gateway •
as a part of DHCP
Set the Shure Web Device Discovery ap- •
plication to open by IP address
Manually set the computer to a static IP •
address on the same network as the de-
vice
Reduce the number of windows or tabs •
that are open to the same Configuration
See Network section for properly setting •
up the network

Additional Resources

For additional Troubleshooting assistance or further information on complex
installations, contact Shure to speak with a support representative. In the
Americas region, call Systems Support group at 847-600-8440. For users in
other locations, go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante
software troubleshooting, visit Audinate's website at www.audinate.com.

Factory Reset

If a device isn't appearing on the network after trying troubleshooting methods,
perform a reset on the specific hardware to return the device to default set-
tings. Factory default settings are designed for automatic compatibility with
other Shure networked devices.
Note: A factory reset will clear any MXW Group and Link associations. The
password to access the software will reset to admin.
From the Hardware
Access Point Transceiver
Press and hold the recessed reset button for 10 seconds. The network audio
status LED will briefly turn off to indicate the unit is rebooting.
CAUTION: A factory reset deletes all Group associations and microphone
Links saved in the device.
Audio Network Interface
Press and hold the reset button for 10 seconds. The front panel LEDs will
flash to indicate the unit is rebooting.
Networked Charging Station
1. Turn off the power switch.
2. Press and hold the Link button.
3. While holding the Link button, turn on the power switch.
4. Continue to hold the Link button for 12 seconds until the LED illuminates
amber.
+
link

From the Control Software

1. Open the Utility Tab of the MXW control software.
2. Select the Edit Properties button for the device.
3. Select the factory reset check-box.
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2017/05/17