Troubleshooting - Shure MXW Manual

MXW
Firmware Release Requirements
Microflex Wireless devices comprise a network with multiple communications protocols that work together to ensure proper operation. The recommended best
practice is that all MXW devices are on an identical release. To view the firmware of each MXW device on the network, open the Utility page of the MXW control
software.
The format for Shure device's firmware is MAJOR.MINOR.PATCH. (Ex. 1.6.2 where 1 is the Major firmware level, 6 is the Minor firmware level, and 2 is the
Patch firmware level.) At minimum, devices that operate on the same subnet should have identical MAJOR and MINOR release numbers.

Troubleshooting

The following table offers typical solutions when troubleshooting the Microflex
Wireless System.
Problem Indicator
Green
Network
Audio
LED on
No or
the Audio
distorted
Network
audio
Interface
or
SCM820
Fl a shi n g
Green
Red
2017/05/17
Solution
Check cables •
Check that transmitters are on and chan- •
nels are un-muted
Check that the input meters are OK on •
the Monitor tab of the MXW control soft-
ware. Attenuate if the channel is clipping.
Check the output meters on the Audio •
Network Interface (ANI) front panel and
in the ANI control software. Use head-
phones to listen to the audio from the ANI.
Attenuate if the channel is clipping.
Check that the output level of the ANI •
matches the input of the connecting
equipment.
Verify APT is not performing a spectrum •
scan.
Ensure all devices are on and have a •
stable network connection
Use Dante Controller software (DC) to •
verify channel subscriptions
Check master clock in DC (an MXWAPT •
must be master clock)
Problem Indicator
Shure Incorporated
Solution
57/72