Additional Resources; Factory Reset - Shure Microflex MXV Series User Manual

Network and Device Monitoring
Problem Indicator
Can't Connect
Device not appearing in
to the Control
Shure Web Device Discovery
Software from
application
a PC
Control Soft­
ware is taking Web browser cannot connect
a long time to to the control interface
load
Control Soft­
ware is per­ Indicators are moving slowly
forming poor­ or not displaying in real time
ly
Charger is not
discovered by The charger does not appear
the Control in the UI
Software

Additional Resources

For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support
representative. In the Americas region, call Systems Support group at 847-600-8440. For users in other locations, go to
www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website
at www.audinate.com.

Factory Reset

If a device isn't appearing on the network after trying troubleshooting methods, perform a reset on the specific hardware to re­
turn the device to default settings. Factory default settings are designed for automatic compatibility with other Shure networked
devices.
Note: A factory reset will clear any MXW Group and Link associations. The password to access the software will reset to admin.
Solution
Ensure the devices are powered
Ensure PC and equipment are on the same network and set to the same
subnet
Turn off other network interfaces not used to connect to the device (includ­
ing WiFi)
Check that DHCP server is functioning (if applicable)
Ensure Bonjour is running on the PC
If connected via Port 4 of the Audio Network Interface (ANI), ensure it is
set to Switched Mode
For the Networked Charging Station, ensure that it is not in High Efficiency
Mode (Link LED indicator illuminated blue)
Download latest version of Adobe Flash
Ensure PC and device are on the same network and subnet
Check that Windows firewall settings are not blocking Shure software
Set the router to not send default gateway as a part of DHCP
Set the Shure Web Device Discovery application to open by IP address
Manually set the computer to a static IP address on the same network as
the device
Reduce the number of windows or tabs that are open to the same Config­
uration
See Network section for properly setting up the network
Ensure that the MXWNCS charger is not in High Efficiency Mode (solid
blue Microphone Link LED)
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