Troubleshooting - Sony ZRD-1 Operating Instructions Manual

Troubleshooting

Be sure to conduct a check before requesting assistance. If
the problem persists, contact your local Sony
representative.
Checking the status of the system and
devices
You can check the status of the system, display controllers,
display units, and other devices in the main screen.
[System Status]
[Controller List]
[System Status]
Displays the status of the system and display controllers.
• [Operation Normal]: Operation is normal.
• [Controller Error]: Device operation has stopped due to
an error. The display controllers and display units have
entered standby mode, and picture display has stopped.
For details on the error, check the [Error] column under
[Controller List].
• [Controller Warning]: Device operation continues but a
warning (fan error, picture sync error, etc.) has occurred.
Check the details of the warning, and resolve the
problem as soon as possible.
For details on the warning, check the [Error] column
under [Controller List].
• [System Configuration Warning]: Displays details on
warnings detected during system configuration checks.
For details on system configuration checks, refer to the
Installation Manual.
[Controller List]
Displays the status of each display controller.
[Power Status]: "-" indicates that communication
with the display controller is not possible.
[Error]: "None" indicates that there are no errors or
warning.
If an error or warning occurs, see "Error Codes"
(page 15), and resolve the problem as soon as
possible.
[Array Information]
Note
You can view information on a display controller by
double-clicking its controller number or by right-
clicking it and selecting [Controller Info.].
[Array Information]
Displays the status of each display unit.
(gray): The display unit is turned on.
(black): The display unit is turned off.
(maroon): An error has occurred on the display unit.
(ocher): A warning has occurred on the display unit.
(black): A display unit does not exist.
Note
You can view information on a display unit by double-
clicking within its frame or by right-clicking it and
selecting [Display Unit Info.].
If the controller PC is slow
By suspending the connection to the display controllers,
you can avoid slow communication responses that may
occur when using other applications, for example.
Select [Disconnect] in the [System] menu on the main
screen of Display Control Software to suspend
communication with the display controllers.
The following dialog box is displayed while
communication is suspended.
To reestablish connection
Close the dialog box.
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