Troubleshooting - Canon ScanFront 400 Instructions Manual

1.

Troubleshooting

If any of the following problems occurs, solve the problem as described in the corresponding solution.
Cannot use an LDAP address
book (certain users only)
Cannot communicate with
LDAPS, SMTPS, FTPS,
WebDAV over SSL, or other
servers despite properly
configured connection settings
Cannot access the shared folder
Cannot update the settings
Cannot create a new folder
(shared folder/FTP server)
Specifying a mail address as the
address and then starting
scanning results in an error
Cannot edit the address book/
job buttons (certain users only)
Network settings and other settings
Cause
The administrator has restricted the use of the LDAP address book.
Solution Contact the administrator of the ScanFront.
Cause The certificate has not been imported.
Solution Consult the server administrator, and import the appropriate certificate.
Cause The clock on the ScanFront is out of sync.
Solution Sync the clock.
The clock on the computer on which the shared folder is located and the
Cause
clock on the ScanFront are out of sync.
Solution
Sync the clocks.
Cause The ScanFront is being used or a user has not logged out.
Solution Check the ScanFront status and then try again.
Permission to write to the shared folder has not been granted for the
Cause
user name and password that were entered.
Solution Contact the administrator of the shared folder.
Cause The mail server settings have not been registered, or have been deleted.
Solution Contact the administrator of the ScanFront.
The administrator has restricted editing of the address books/job
Cause
buttons.
Solution
Contact the administrator of the ScanFront.
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Chapter 9 Troubleshooting