Avaya H.323 9608 Installation And Management Manual page 85

Condition
HTTP/HTTPS application stops
responding.
The user indicates an application or option
is not available.
User data disappeared when the user
logged out of one phone and logged in to
another phone.
The user reports that button module
buttons are not labeled properly.
The user reports
that personalized
labels cannot be
placed on the
button module's
buttons,
Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
RESOLUTION: Restart the phone
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Verify that the 46xxsettings
script file is properly specified for your system,
verify that the file server is UNIX or LINUX, and
verify the extension.
Then verify that all the relevant parameters
indicated in Chapter 7 of the Administering
Avaya IP phone H.323 9608, 9608G ,9611G,
9621G, and 9641G, are accurately specified in
the 46xxsettings file.
CAUSE: The second phone is unable to gain
access to the backup file.
RESOLUTION: Verify that the first phone
creates a backup file.
Verify whether appropriate administration was
done in accordance with Chapter 7 of the
Administering Avaya IP phone H.323 9608,
9608G,9611G, 9621G, and 9641G. Then
verify that the second phone is administered to
retrieve data from the same location as the first
phone.
Then verify that all the relevant parameters
indicated in Chapter 7 of the Administering
Avaya IP phone H.323 9608,9608G, 9611G,
9621G, and 9641G, are accurately specified in
the 46xxsettings file.
Finally, verify that the HTTP and HTTPS server
on which the backup file is located is
operational and accessible from the second
phone.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
AND the user has CAUSE: Improper administration on the call
tried using the server.
Program AD button RESOLUTION: Verify correct administration.
feature.
AND the user has CAUSE: The user pressed the button module
tried using the button to indicate which button to relabel.
Operational errors and status messages
Cause/Resolution
85