Avaya H.323 9608 Installation And Management Manual page 84

Troubleshooting
Condition
The phone does not use and ignores the
HTTP or HTTPS script file and settings
file.
The HTTP or
HTTPS script file is
ignored or not
used by the
phone,
The system ignores some settings in the
settings file while other settings are being
used properly.
The system
ignores some
settings in the
settings file while
other settings are
being used
properly,
Telephone power is interrupted while the
phone is saving the application file and the
84 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
CAUSE: The system value AUTH is set to 1
which indicates that HTTPS is required but no
valid address is specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or
enter a valid address for TLSSRVR.
AND the HTTP or CAUSE: The phone expects lines of the script
HTTPS server is a file to terminate with a
LINUX or UNIX
Return> <Line Feed>
system.
applications only terminate lines with
Feed>
based editor can strip a
Return>
entire file to be treated as a comment, and thus
be ignored.
RESOLUTION: Edit the script file with a
Windows
that does not strip out the
Return>
CAUSE: UNIX and LINUX systems use case-
sensitive addressing and file labels.
RESOLUTION: Verify the file names and path
in the script file are accurately specified.
AND phone CAUSE: The 96xxupgrade.txt file was edited
administration incorrectly, renamed, etc.
recently changed. RESOLUTION: Download a clean copy of the
96xxupgrade.txt file from the Avaya support
web site at http://www.avaya.com/support, and
do not edit or rename the file. Customize or
change only the 46xxsettings file as required.
For more information,
Series IP phones
CAUSE: Improper administration of settings
file.
RESOLUTION: Verify that customized settings
are correctly spelled and formatted.
AND the setting being CAUSE: The user changed the AGC settings,
ignored is one or which were placed in the backup or restore file
more of the AGC of the user.
settings. RESOLUTION: The user can reset the AGC
values back to the required settings, or the
backup file can be edited to delete the custom
AGC settings.
CAUSE: The HTTP or HTTPS server stops
responding if power is interrupted while a
phone is saving the application file.
Comments? infodev@avaya.com
Cause/Resolution
<Carriage
. Some UNIX
. Editing the script file with a UNIX-
<Carriage
from the file. Doing so causes the
®
—based editor, or another editor
<Carriage
.
seeMaintaining 9600
on page 65.
<Line