Avaya H.323 9608 Installation And Management Manual page 78

Troubleshooting
Message
DHCPv6
Failure: (with
message)
Discover
aaa.bbb.ccc.ddd
Discovering...
EEPROM error,
repair
required
Emergency
Option
Extension in
Use
Extension in
use: <NNNN>
Press continue
to take over
this extension
Login|Continue
Finding
router...
78 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
CAUSE: The phone receives a reply message with a Status Code
option that contains a status-code of 1 which means UnspecFail or a
reply in response to a Renew or Rebind message with a Status Code
option containing a status-code value other than 0 that indicates
Success or 5 which indicates UseMulticast.
RESOLUTION: In the first case, DHCPv6 will be restarted. If this
message is the result of a status-code value other than 1 or 5,
IPADDV6 will be set to null; if dual-stack operation is enabled the
phone will also cease use of its IPv4 address and IPADD will be set
to null, and DHCP operation will proceed.
CAUSE: The phone is attempting to find a DHCP server, and the user
can view the IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If a DHCP server is not present, you
must interrupt the Discovering process and use static addressing. For
details on configuring a static address, see
information on page 47. To interrupt the Discovering process, press
the # button, and when you see the 100 Mbs or10 Mbs message,
quickly press the star (*) button.
CAUSE: The phone is attempting to find a DHCP server and the user
is not allowed to view IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If a DHCP server is not available, you
must interrupt the Discovering process and use static addressing. For
information, see Changing IP address information
interrupt the Discovering process, press the pound (# )button, and
when you see the 1000 Mbps , 100 Mbps or 10 Mbps message,
quickly press the star (*) button.
CAUSE: Application file was not downloaded or saved correctly.
RESOLUTION: The phone automatically resets and attempts to re-
initialize.
CAUSE: Incompatible emergency option.
RESOLUTION: This must not happen. Contact Avaya support.
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: By pressing Continue, you can force the current
phone to register and thereby disconnect the other user. When Login
is selected instead, the phone re-prompts for entry of a different
extension and password.
CAUSE: This phone is proceeding through boot-up.
RESOLUTION: Allow the phone to continue.
Comments? infodev@avaya.com
Cause/Resolution
Changing IP address
on page 47. To