Avaya H.323 9608 Installation And Management Manual page 12

Overview
• The AGTIDVUSTAT parameter. Call center agents who do not log in from a telephone,
for example, logging in from a personal computer, can use the AGTIDVUSTAT parameter
to specify a VuStats format number. With the VuStats format number, the telephone can
determine the Agent ID of the call center agent, which is essential to administer Agent
Greetings.
• A software application watchdog that automatically monitors other software processes.
The software application also determines whether the software processes have become
unresponsive. If processes have become unresponsive, the software application
generates a log event and either ends the process or resets the telephone. To disable or
re-enable this application watchdog, use the APPLICATIONWD parameter.
• Bluetooth functionality. To disable this functionality, use the BLUETOOTHSTAT
parameter in the settings file.
• A recording tone that can be played when the user is on a call that is being recorded. To
play this tone, use the RECORDINGTONE parameter. This feature would be relevant to
sites where a recording device is connected to the telephone and legal requirements
mandate warning both parties of the call to that fact.
• Users have a new option under Call Settings called 'Audible Headset Alerting' that, when
enabled, allows alerting through an attached headset in addition to the telephone's
speaker.
• Support for control of handset audio equalization, also known as Hearing Aid
Compatibility (HAC). This feature is available through the settings file administration, end
user option, and Local Procedure. Equalization is available to optimize the audio for
telecoil or T-coil Hearing Aid operation, or for acoustic performance. This feature is
applicable only in North America,
• Sidetone values for headset and handset administration that are consistent between
intervals.
• A functionality for Call Center agents to store greetings on the telephone between logins
in addition to storage on a file server.
• The default value of HEADSYS has changed. The new default is tied to the current value
of CALLCTRSTAT. If CALLCTRSTAT has value "1", HEADSYS has default value "1".
Otherwise, CALLCTRSTAT has value "0", and the default value of HEADSYS is likewise
0. In either case, though, you have the normal ability to override defaults by explicitly
setting HEADSYS in the settings file.
Note:
This release does not support Converged Network Analyzer (CNA). Any applicable
administration is ignored as of Release 6.2.
12 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
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