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Clearing Jams
Careful selection of appropriate print media and proper loading allow you to avoid paper
jams. See "Print Media Guidelines" for more information.
NOTE:
• Before buying large quantities of any print media, it is recommended to try a sample first.
• To resolve the error displayed on the touch panel, you must clear all print media from the print
media path.
Avoiding Jams
• Do not overload the print media sources. Ensure that the print media stack height
does not exceed the maximum height indicated by the load-line labels in the tray.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If a jam occurs with print
media, try feeding one sheet at a time through the bypass tray.
• Do not use print media that you have cut or trimmed yourself.
• Do not mix print media sizes, weights, or types in the same print media source.
• Ensure that the recommended print side is face up when you insert the print media.
• Keep print media stored in an acceptable environment. For more information, see
"Storing Print Media".
• Do not remove the feeding tray during a print job.
• Push Tray 1 or the optional 550-sheet feeder (Tray 2) in firmly after loading.
• Ensure that all cables that connect to the printer are correctly attached.
• Overtightening the guides may cause jams.
• Wipe the retard rollers in the tray or bypass tray with a cloth that is slightly dampened
with water if jams caused by misfeeding paper occur frequently.
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Clearing Jams
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