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Status Code
027-516
• Take one of the following measures:
Confirm the connection of the network cable.
For communications over subnet, confirm the WINS server settings, and check whether
the server address can be resolved correctly.
File Sharing service (communicating via port 137 (UDP), port 138 (UDP), and port 139
(TCP)) is authorized for the Firewall settings of the destination SMB server.
• Check whether the file sharing service is enabled on the destination SMB server.
Ensure that File Sharing service for Microsoft Network is activated.
If the error is not resolved, check the following.
NetBIOS over TCP/IP for TCP/IP is activated.
• Take one of the following measures:
When the destination SMB server name is specified using the FQDN (example:
mypc01.abc0.co.jp), confirm that the DNS server address is set correctly on the
machine.
If the connection with the DNS server has any problem, check whether the destination
server name set in the machine is registered on the DNS server.
027-518
SMB transfer failed due to authentication error. Check the user name and password of the
shared folder. Check whether the user is permitted to use Windows sharing.
If your server is Samba and its version is older than 4, check if the security mode is set to
"shar", which is not supported by this printer since "shar" is not appropriate for security.
Change the security mode setting, for example, to "user" with the following steps:
1 Under /etc/samba/smb.conf, change security=share to security=user.
2 Execute /etc/rc.d/init.d/smb restart to restart the server.
Contact customer support if this failure is repeated.
027-519
• Check whether the save location is correct
• Check whether the specified file name can be used on the SMB server.
• Confirm the Distributed File System (DFS) settings with your system administrator.
To confirm the settings, execute the following procedure:
1 Select Start Programs Administrative Tools Distributed File System on the SMB
server.
2 Select the specified save location from the left side frame of the Distributed File System
window, and then confirm the target information displayed on the right side frame of
the window.
3 Specify the SMB server, shared name, and save location based on the information you
confirmed in step 2.
027-520
Confirm the access privilege to the SMB server.
027-521
Change the file name or forwarding destination folder of the scan server. Or, try moving or
deleting the files within the forwarding destination folder.
027-522
• Check whether the specified file name can be used in the save location.
• Check whether the specified file name has been used by another user.
• Check whether the specified file name has been used for another file or folder.
• Check whether the file name contains invalid characters.
027-523
Check whether the specified name is being used for another file or folder on the SMB
server.
027-524
027-525
• Check if the file does not exist.
• Check if the file is opened.
• Check if the specified file name is being used as a directory.
• Check if the file is not being used by another user.
027-526
If the lock directory (*.LCK) exists in the destination, delete it manually, and then execute
the operation again.
027-527
Probable causes are as follows:
• The file does not exist.
• The directory is not empty.
• The specified directory name does not exist.
• The file is being used by another user.
Cause and Remedy
Understanding Printer Messages
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