Voice Form Questionnaire Features - Samsung OfficeServ 7030 System Description

4.3.6 Vo ice Fo rm Questio nnaire Features
This feature allows the OfficeServ 7030 Voice Mail to be used to conduct surveys or
collect a response to a pre-programmed questionnaire. Answers are collated and stored in a
specific mailbox (es), or the answers may be split into many different mailboxes.
These mailboxes and messages are administered by subscribers just like any other mailbox
and message, the subscriber simply logs in and listens to the message. This is a useful tool
any time you need to collect specific information from a caller and do not have an available
staff member to take the call directly. The answers are then listened to so that a paper or
electronic form could be filled out by the subscriber listening
to the message.
Multiple Respo nse Destinatio ns
Caller responses during a VoiceForm session can be routed to multiple mailboxes.
Any part of a caller's response may be distributed among several mailboxes.
For example, a VoiceForm session might be designed to process customer orders.
Portions of the caller's responses could be sent to an accounting mailbox for credit
approval while the rest of the responses are routed to a shipping department mailbox to
expedite the order.
Playback Header Pro mpt
Each response recorded by a caller in a VoiceForm session can be prefaced by a playback
header prompt which links the response to the question. This feature helps in transcription
of caller responses by providing reference markers within the caller's total response.
With playback headers, when a caller skips a question, the transcriber does not lose his
place within the composite VoiceForm message.
Team Transcriptio n
OfficeServ 7030 Voice Mail allows simultaneous multiple user access to VoiceForm
messages in a Transcription Mailbox. When multiple access occurs, the OfficeServ 7030
Voice Mail assigns the user the next new message so that there is no duplication of
transcription. The maximum number of questions-Voice Queries-possible in a single
VoiceForm session is not bound by architectural constraints. Voice Queries can be linked
to form extended VoiceForm transactions. VoiceForm is an information collection and
distribution facility, which allows an organization to gather specific information efficiently.
An organization creates a series of questions, called a script, designed to elicit specific
responses from a caller. One question with its response constitutes a Voice Query, and a
complete set of questions is a VoiceForm. The responses generated during a dialogue are
collected into one or more messages and delivered to designated transcription mailbox (es).
The OfficeServ 7030 Voice Mail manages these messages in the same manner as any other
voice message. Designated recipients of these messages may review, save, and forward
them with comments using the complete range of voicemail features. Because VoiceForm
Questionnaire is an integral part of the OfficeServ 7030 Voice Mail's software, callers
engaged in a VoiceForm dialogue may be routed to any and all system resources.
© SAMSUNG Electronics Co., Ltd.
OfficeServ 7030 System Descriptio n
4-21