Access Manager - Samsung OfficeServ 7030 System Description

CHAPTER 4. Functio ns o f OfficeServ 7030
Inco ming Call Overflo w
The OfficeServ 7030 Voice Mail may be programmed to answer any or all lines
immediately or answer only the calls that your operator does not pick up. Overflowed calls
may be routed to either a mailbox or the main company prompt.
Interruptible Vo ice Pro mpts
At any time during an announcement or greeting, callers may dial a selection and the
OfficeServ 7030 Voice Mail will immediately respond. It is not necessary to listen to all
the options if you are a 'power user' and know what you are doing.
Multiple Call Handling
The OfficeServ 7030 Voice Mail Module can answer and process up to 4 calls
simultaneously.
Operato r Access
Callers may connect with an available operator any time by dialing 0. This is provided that
the customer has someone answering the Operator's calls.
Sing le Dig it Call Ro uting
A menu processor can be configured to recognize single digit routing options, or use the
same digit as the leading entry of a multi-digit routing option. For example, in the menu
processor, '1' can be used to route a caller to the sales department and '103' to transfer the
caller to a subscriber's extension.
4.3.3 Access Manag er
The Access Manager empowers the Subscriber with control over how, what, when, and
where they wish to speak to their callers. The Subscriber may prevent calls from ringing at
their extension, or have the calls transferred to any other extension in the phone system,
transferred off-site to any other phone number, or screen the call before answering them.
Any of these conditions can be set to be active until a specified time. The OfficeServ 7030
Voice Mail can even be set with a high priority 'Find Me' instruction that will try to reach
the subscriber at multiple locations.
Blo cked Perso nal Greeting
This greeting is played to the caller anytime the subscriber enables the Call Blocking
feature in the OfficeServ 7030 Voice Mail or sets their keyset to Call Forward All/DND.
Busy Perso nal Greeting
This greeting is played to the caller anytime the subscriber is on the phone and they have
their keyset set to Call Forward Busy or Call Forward Busy/No-Answer.
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