Samsung OfficeServ 7030 General Description Manual
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Samsung OfficeServ 7030 General Description Manual

Samsung OfficeServ 7030 General Description Manual

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See also: System Description , User Manual
TM
OfficeServ
7030

General Description

Supports Software Version 4.60 or Higher
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation
or use of information presented in this manual.

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Summary of Contents for Samsung OfficeServ 7030

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation...
  • Page 2 Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    3.1a I/O VOLTAGE OF PSU ........................3.1 DIMENSIONS..............................3.1 ENVIRONMENTAL LIMITS ........................3.1 CABLE REQUIREMENTS..........................3.2 RING AND TONES ............................3.2 3.5.1 RING CYCLES............................3.2 3.5.1a SYSTEM RING CYCLES ........................3.2 3.5.2 RING ..............................3.3 3.5.3 SYSTEM TONES ..........................3.3 KEYSET LED INDICATIONS ........................3.3 OFFICESERV 7030 FEATURE CAPACITIES ......................3.4...
  • Page 4 BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS......................4.3 STATION FEATURES DESCRIPTIONS ....................4.31 DISPLAY FEATURES DESCRIPTIONS ....................4.39 AUTO ATTENDANT FEATURE DESCRIPTIONS ................4.46 VOICE MAIL FEATURE DESCRIPTIONS ....................4.49 SAMPLE SMDR PRINTOUT WITH CALLER ID ..................4.55 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ............4.56 SAMPLE OF UCD EMBEDDED REPORT ....................4.57 UCD CALL STATISTICS..........................4.58 4.10 UCD AGENT STATISTICS ........................4.60 4.11 SAMPLE TRAFFIC REPORT ........................4.61...

  • Page 5: General Description

    PART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The OfficeServ 7030 is a solution that converges LAN switching functions (LAN/WAN) with the reliability of TDM voice processing. The OfficeServ 7030 platform supports industry standard Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) as well as the more robust Telephony over IP (ToIP). The integrated Layer 2 switch module adds powerful access capabilities providing 100 base-T data network solution for your office.
  • Page 6 These IP terminals use the latest Voice over Internet Protocol (VoIP) technology and can be deployed over LANs or WANs. They are ideal for distant (remote) locations providing all the benefits of the OfficeServ 7030 to home workers and road warriors. Standard telephones, generally called “single line sets” , connect to single line interface cards (SM).

  • Page 7: Size And Configuration

    FIGURE 1-2 1.2.1 CABINET LAYOUT Figure 1.3 indicates the physical card slots in the OfficeServ 7030. These physical card slots support the various combinations of 2/4 port modules detailed in Part 2. HARDWARE DESCRIPTIONS. System configuration is very flexible. Plug in various four port modules in the 2 locations provided by the main unit.
  • Page 8 Virtual Cabinet Slot Assignment Figure 1.5 indicates what virtual stations and trunks can be assigned to each virtual cabinet and slot. Each virtu- al slot can be assigned 4 devices of the same type. FIGURE 1-4 *Default Selection NOTE: Virtual cabinet 1 slots 2 and 3 can be used as physical card slot or virtual card slot depending on the programming in MMC 857.

  • Page 9: System Capacities

    The following table indicates the maximum number of each circuit type or device avail- able in the OfficeServ 7030. The system architecture is designed to be extremely flexible so as to provide a myr- iad of configurations. However, it is impossible to accommodate all the maximum numbers of each station or trunk type into one system.
  • Page 10 2 4SM + 2 ports = 10 Max # of Digital Sets 2 4DM = 8 Max # of Samsung IP Phone Ports 4 virtual slots x 4 ports Max # of Samsung Softphone 4 virtual slots x 4 ports...

  • Page 11: Technology

    14 hours of voicemail storage. The cus- tomer database is stored indefinitely in NAND Flash. Call Logs, Alarms, UCD call statistics, program logs and traf- fic reports are stored in NAND flash. No on/off battery switch is required for the OfficeServ 7030 main unit. MICROPROCESSORS OfficeServ 7030 uses distributed processing.

  • Page 12: System Cabinet

    PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINET This paragraph describes the configuration and the functions of the OfficeServ 7030 base unit. The Base unit is a main control board that controls all functions of OfficeServ 7030. It performs the voice switching function, signal processing function and Programmable Store System (PSS) management function.

  • Page 13: Embedded Applications

    Two ports of AA comes standard in the OfficeServ 7030, however the 2 ports of voicemail require a license key to enable the voicemail.

  • Page 14: Daughterboard Modules

    This daughter module is a four circuit digital station interface card that provides service for the different models of Samsung digital keyset. The 4DM can be inserted in any of the two slots 2 and/or 3 of the main unit.

  • Page 15: Optional Boards

    4LM (DATA MODULE) The OfficeServ 7030 can support up to 2 data modules. The 4LM can be combined in the same cabinet with the telephone cards to provide a converged voice and data solution. The 4LM which is a data board, provides 10/100 base-T interface and performs the Layer2 switching function as the data transmission/reception board to/from a LAN.

  • Page 16: Station Equipment

    Eight selectable ring tones • UP/DOWN buttons for digital control of speaker, handset and ringer volumes • Desk- or wall-mounted FIGURE 2-8 Note: The KDB-D and KDB-S Keyset daughter boards cannot be used with any keysets on the OfficeServ 7030.
  • Page 17 DS 5064B AOM (See Figure 2–9) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide additional programmable keys • The maximum number of DS 5064B AOM per system is limited by the available DLI ports. Note: This AOM can be used with an IP keyset.

  • Page 18: Idcs Series Equipment

    • Desk- or wall-mounted • Available in dark gray FIGURE 2-12 Note: The iDCS keyset type cannot use the KDB-D/S/F keyset daughter boards on the OfficeServ 7030 system. The iDCS 8D keyset cannot use the 14 button strip.
  • Page 19 A maximum of one can be added to any 28D or 18D keyset to provide additional programmable keys • Does not require a DM port • Available in dark gray FIGURE 2-14 Note: The KDB-D/KDB-S/F modules are not supported on the iDCS and DS keysets on the OfficeServ 7030 system.

  • Page 20: Dcs Series Keysets

    FIGURE 2-16 2.5.3 DCS SERIES KEYSETS Samsung’s earlier DCS model phones and AOMs (version 1.2 or higher) will work on the OfficeServ 7030 system. • 32 character display (2 x 16) with three associated soft keys and a scroll key...

  • Page 21: Officeserv Smt-I Series Ip Equipment

    2.5.4 OfficeServ SMT-i SERIES IP EQUIPMENT ™ SMT-i3105 (see Figure 2–17) • Ideal for basic dialing in common areas such as lobbies or waiting rooms • Transfer, hold, conference or mute with ease • Multiple ring tones facilitate personalization • Desk or wall mountable •...
  • Page 22 64 programmable keys IP add-on module • Powered by PoE or external AC adaptor (max. 5.8W) • Registered as a Samsung IP Phone • High Angle: 7.7” (H) x 5.4” (W) x 5.1” (D) • Low Angle: 5.2” (H) x 5.4” (W) x 7.6” (D) •...
  • Page 23 SMT-i3105 SMT-i5210 SMT-i5230 SMT-i5243 7.8” (H) x 6.7” (W) High Angle: 7.7” (H) x 8.8” (W) x 5.1” (D) Dimensions x 4.3 (D) Low Angle: 5.2” (H) x 8.8” (W) x 7.6” (D) Main: 3.2” (128 x 64) 4.3” (480 x 272) 3.2”...

  • Page 24: Officeserv Communicator Softphone

    Samsung OfficeServ™ Communicator Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or higher operating system. Once a USB headset or a USB handset is connected; the Softphone deliv- ers virtually identical functionality as the IP desktop phones.
  • Page 25 (see Figure 2-24) Wireless handset (SMT-W5100E) is a compact hand held unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical dis- play and menu-driven function make it very simple to use. The handset package comes with a charger, two batteries, a leather carrying case and a headset with hook switch.

  • Page 26: Sip Devices

    Call Park ■ Notes: Samsung does not make a Samsung SIP phone for the US market, but other third party devices are support- ed on the OfficeServ systems. SIP devices not made by Samsung require the purchase of a 3 party SIP user license (one license per device).

  • Page 27: Specifications

    PSU (OfficeServ 7030) DC +5V, 3.0A (Max 15W) DC +12V, 1.8A (Max 21.6W) Maximum Power Consumption/PSU 63.6W 3.2 DIMENSIONS The OfficeServ 7030 consists of a single cabinet as shown in Figure 3-1. HEIGHT WIDTH DEPTH OfficeServ 7030 Cabinet 2.875” 12.56”...

  • Page 28: Cable Requirements

    3.5.1 RING CYCLES The OfficeServ 7030 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of each ring is shown in the table below (it is different according to the country, and can be modified by MMC pro- gramming).

  • Page 29: Ring

    • Frequency: 20 or 25 Hz The OfficeServ 7030 provides the users with various tones to notify the users of the status of functional operations. The ON/OFF cycles of currently specified tones are shown in the table below. 3.5.3 SYSTEM TONES...

  • Page 30: Officeserv 7030 Feature Capacities

    OfficeServ 7030 Feature Capacities Tenant Groups Station Groups Station Group Members Ring Plans (Sequential or Distributed) Programmed Messages 15 (10+5) Trunk Groups 14B AOM per Station UCD Groups 64B AOM per Station Unconditional Group Members Call Cost Digit Entries Trunk Group Members...

  • Page 31: Business Feature Package

    PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Forward DND OfficeServ™ Communicator Forced - Verified Follow Me OfficeServ™ Messenger Forced - Not Verified External Conference Voluntary To Voice Mail Conference Group Account Code Key Preset Destination Customer Set Relocation Account Code Key - One Touch Preset Forward Busy Data Security...
  • Page 32 Mobility Solution Ring Modes Eight Dialing Classes Multiple Language Support Time Based Routing–Plans Special Code Table Music on Hold—Flexible Automatic / Manual Toll Restriction Override Music on Hold—Sources Holiday Schedule Tone or Pulse Dialing Networking Temporary Override Traffic Reporting SPNet over IP Ring Over Page Transfer OfficeServ™...

  • Page 33: System Features Descriptions

    4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.

  • Page 34: Authorization Codes

    This feature provides an option that allows a recorded message to be played to a user when they go off hook to answer an alarm reminder ring (timed reminder ring). The message is recorded on the Samsung embed- ded voicemail. In addition, if the AA group is busy when the reminder call is answered the system will play a designated MOH source to the user.

  • Page 35: Automatic Hold

    There are a total of 10 branch groups available, but a station can only be in one branch group. CALL ACTIVITY DISPLAY The OfficeServ 7030 will record and buffer all calling activity within the system. With a Call Activity Display (CAD) key, the OfficeServ 7030 will display a “snapshot” of the following information: •...

  • Page 36: Call Center

    DataView CTI application that provides historical reporting, agent and call monitoring and wallboard dis- plays. NOTE: Some features require optional hardware or software. Ask your authorized Samsung Dealer for details. Agent Busy / Manual Wrap-Up Key This UCD group feature allows an agent to have a programmed button that when depressed will remove the keyset from free status within the group.
  • Page 37 EMBEDDED REPORTING PACKAGE The OfficeServ 7030 system provides some basic reports and statistics available to a supervisor using a dis- play keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView reporting and monitoring package.

  • Page 38: Call Forwarding

    LED wallboards. CALL COSTING The OfficeServ 7030 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost.

  • Page 39: Call Hold

    To Voice Mail Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When denied, valuable message time in the voice mail system can be saved. Preset Destination If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It can only be programmed by the system technician or system administrator.

  • Page 40: Call Recording

    Let the computer dial for you, then press the EP key to speak with the called party. CALL RECORDING When using Samsung’s embedded voicemail system, keyset and OfficeServ Softphone users can record their telephone conversations in their personal mailbox for playback or e-mail later. Voicemail license key is required for call recording.

  • Page 41: Number To Name Translation

    Number only and Name and Number, sometimes called Deluxe. The OfficeServ 7030 is compatible with both formats. Even if the telephone company only offers the number only, a name can be attached to the telephone number of frequent callers via the CID/ANI translation table. Caller ID is supported on Digital, IP and Single Line stations.

  • Page 42: Chain Dialing

    COMMON BELL CONTROL The OfficeServ 7030 unit provides two relays that may be programmed to control a customer-provided com- mon bell or common audible device. These contacts must be programmed as members of a station group and may provide steady or interrupted closure.
  • Page 43 phone facility programming. OfficeServ Call is a client server based application that supports both an end- user (GUI) interface and industry standards such as TAPI. The client application has support for a wide range of operating systems including Windows 2000 and Windows XP. OfficeServ™...
  • Page 44 • Synchronize your station phonebook with your OfficeServ Communicator phonebook, your Microsoft Outlook contacts list, or an LDAP directory. • Upload and download background images and ringtones to the SMT-i5243 station. • Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator phonebook, or a DDE-compatible database.

  • Page 45: Customer Set Relocation

    (maximum 100 users). CUSTOMER SET RELOCATION Customer Set Relocation allows the customer to exchange or swap similar stations in the OfficeServ 7030 without wiring changes. All individual station assignments such as trunk ring, station group, station COS, sta- tion speed dial, button appearances, call forwarding, etc.

  • Page 46: Directory Names

    See the Dial by Name feature (Station Features). DISA SECURITY Telephone fraud and long distance theft are a serious concern. The OfficeServ 7030 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily.

  • Page 47: Flash Key Operation

    Hot desking is an industry term that describes stations where multiple people have one or more work areas or share a common work are. Samsung IP keysets allow users to log in and out from any keyset of the same model in the system.

  • Page 48: Lan Interface

    They may be local to the system or installed in a remote location via a LAN/WAN. The OfficeServ 7030 can support up to 16 IP stations. An “IP station” is considered to be any of the following: SMT-i3105, SMT-i5200 Series, ITP-5100 Series, Softphone, or wireless handset SMT-5100E.

  • Page 49: Live System Programming

    Programming changes to the telephone system can be made from any display keyset or personal computer running Samsung’s proprietary Device Manager application. There are three levels of telephone system pro- gramming: Technician, Customer and Station User. Each one is controlled by different security pass codes.
  • Page 50 VMMOH source requires a dedicated voicemail port. NETWORKING The OfficeServ 7030 system allows up to 99 systems using SPNet over IP to be networked together with a high level of feature integration. The networked systems may be any combination of OfficeServ 100, OfficeServ 500, OfficeServ 7030, OfficeServ 7100, OfficeServ 7200-S, OfficeServ 7200, and OfficeServ 7400 sys- tems (OS 100, OS 500, OS 7100 and OS 7200 running V2.48 or higher, OfficeServ 7030 running V4.40 or...
  • Page 51 Node regardless of where the lines/trunks from the telephone company are connected. Callers to Node A can be answered by the Samsung Voicemail in Node B, then transferred to Node C. An incoming caller that dials an invalid extension number to the Samsung Voicemail can be routed after a programmable number of attempts to a predetermined station or station group anywhere in the net- work to receive assistance.
  • Page 52 Centralized Voice Mail with Message Waiting Lights: This feature allows one voice mail system to be shared by all stations in a multi-node network. This feature is only available with the Samsung voice mail integrated voice mail systems. Users in one Node can call forward their calls to the voice mail system in another Node.

  • Page 53: Operator Group

    position. The caller is on Hold listening to music rather then listening to ringback tone. Note: Remote Hold to a virtual extension in another node is not available. • Transfer Recall: Calls transferred across a network link will recall to the transferring station after the orig- inating system transfer recall timer expires.

  • Page 54: Station Group

    Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code table containing 8 entries of up to 11 digits each. The OfficeServ 7030 will examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the digits match the table, the system will process the call without requiring a forced code.

  • Page 55: Ring Modes

    PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application. RECALLS Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time.

  • Page 56: Ring Over Page

    In the case of the UAS, the OfficeServ system can be configured as the server, permitting standard SIP termi- nals (Non-Samsung) from third party manufacturers (eg; Cisco, Linksys, Aastra) to register as internal stations and use the entire Samsung SIP supplementary feature set of the OfficeServ SIP server.

  • Page 57: Speed Dial Numbers

    SPEED DIAL BY DIRECTORY The OfficeServ 7030 system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.

  • Page 58: System Maintenance Alarms

    TRAFFIC REPORTING The OfficeServ 7030 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements.

  • Page 59: Trunk Groups

    VIRTUAL EXTENSIONS The OfficeServ 7030 has a number of virtual extension ports encoded in the system database. They can be assigned as keyset or single line analog ports. The system has 80 virtual extension ports. These ports have all the attributes of an actual station port including call forwarding.
  • Page 60 Two (2) port Auto Attendant is a standard feature on the OfficeServ 7030 system, but the two (2) ports can be shared by voicemail which requires a license key to enable.

  • Page 61: Walking Class Of Service

    WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is restricted. The users may either use the WCOS feature code or the authorization code feature. Both methods change the class of service to correspond with the station passcode or authorization code that is dialed.

  • Page 62: Station Features Descriptions

    STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Standard) Busy Station Callback One Time Do Not Disturb Busy Station Indications (BLF) One Touch Dialing Keys Call Coverage Key On-Hook Dialing...

  • Page 63: Appointment Reminder

    SMT-i5264 IP 64 BUTTON MODULE The SMT-i5264 64-button module adds to the capability of any SMT-i 5000 Series keyset. Up to two 64-but- ton modules can be added to any SMT-i 5000 keyset. The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial buttons.

  • Page 64: Call Forward Override

    The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The OfficeServ 7030 has 10 programmable pickup groups. DIRECT STATION SELECTION (DSS) Programmable keys can be assigned as DSS keys and associated with extension numbers.

  • Page 65: Door Lock Release

    LOUD RINGING INTERFACE The MISC port on the OfficeServ 7030 main unit provides an audible ring tone output. This can be connect- ed to a paging system or single loud speaker to provide loud ring tone for a specific station only. The tone is preset and can not be changed.

  • Page 66: Manual Signalling

    MANUAL SIGNALLING Keysets can signal each other via a programmable key. This allows one station to alert another without estab- lishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the intended station.

  • Page 67: Programmable Keys

    PROGRAMMABLE KEYS Each key can be programmed for more than 40 different uses to personalize each phone. Examples of keys include individual outside line, individual station, group of lines, group of stations and one touch speed dial buttons. Using these keys eliminates dialing access codes. The following feature keys have extenders that make them more specific: SPEED DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FORWARD and VOICE MAIL TRANSFER.

  • Page 68: Station Lock

    Fast Flash Red at 1 Second Intervals TRI-COLORED LIGHTS Samsung keysets have keys equipped for tri-colored LED indications (green, red and amber). To avoid confu- sion, your calls always light green, other calls show red and recalls light amber. See Hardware Section of this document for the number of tri-colored lights per keyset model.

  • Page 69: Volume Settings

    VOLUME SETTINGS Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background music, page announcement and off-hook ring tone. WALL-MOUNTABLE KEYSETS Each keyset and 64 button module can be wall mounted by reversing the base wedge. 4.38...

  • Page 70: Display Features Descriptions

    Station Group Number, Name, Caller ID Name, Caller ID Number, DID Name, DID Number, or specific combinations of the above. Consult your Service Technician for setup options and operation. Processing outside calls through Samsung Voice Mail System is required to receive Call for Group Number and Group Name display.
  • Page 71 Name / Number Display Each display keyset user can decide if he/she wants to see the Caller ID name, Caller ID number, DID name, DID number, or a mix of CID and DID information in the display. Regardless of which information is selected to be seen, the NND key is pressed to view the CID information.

  • Page 72: Calling Party Number

    CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added.

  • Page 73: Soft Keys

    OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings. OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis- play if the system is set for barge-in with tone.
  • Page 74 SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 4.43...
  • Page 75 SAMPLE CALLER ID 4.44...
  • Page 76 SAMPLE UCD DISPLAYS 4.45...

  • Page 77: Auto Attendant Features

    FAX DETECTION AND ROUTING The OfficeServ 7030 automated attendant can detect a fax call and transfer it to any extension in the system. This detection can be enabled in any menu and assigned to different destinations for each menu.

  • Page 78: Password Security

    QUESTION & ANSWER FORMS This feature allows the OfficeServ 7030 to be used to conduct surveys or collect responses to a questionnaire. Answers can be collated and stored in a specific mailbox or split into many different mailboxes. This is a use- ful tool any time you need to collect specific information from a caller but do not want to devote a staff mem- ber to take the calls directly.

  • Page 79: Web Programming

    TRANSFER DIRECT TO MAILBOX The OfficeServ 7030 automated attendant can transfer callers directly to a voicemail box without the need to ring a station first. This is handy for things such as night time message taking or for playing announcements, such as directions, to a customer.

  • Page 80: Voice Mail Feature Descriptions

    4.5 VOICE MAIL FEATURES DESCRIPTIONS AVAILABILITY SCHEDULE OfficeServ 7030 voicemail subscribers can configure a weekly availability schedule that lets the system know when they will be available to take calls. Calls made outside of normal working hours will be sent directly to the user’s voicemail box.

  • Page 81: Call Blocking

    AUTOMATIC SELF CONFIGURATION During the initial setup of the phone system the OfficeServ 7030 will automatically create mailboxes for each station in the system, greatly reducing system setup time. BUSY STATION QUEUING An administrator may configure a voicemail box to allow queuing when the subscriber’s phone is busy.

  • Page 82: Group Mailboxes

    MESSAGE NOTIFICATION The OfficeServ 7030 voicemail can alert subscribers of messages in a variety of ways. In addition to the nor- mal keyset indicator, the subscriber can be notified via: cell phone, pager, and e-mail. Any or all of these options can be enabled.

  • Page 83: Message Waiting Indication

    When a message is deleted by a user it is flagged for deletion during the nightly maintenance, which takes place at 3 a.m. The OfficeServ 7030 voicemail allows subscribers to retrieve deleted messages anytime before the daily maintenance has run. This is extremely useful for those occasions where a subscriber accidentally deletes a message or finds they missed one critical piece of information from the message.
  • Page 84 PARK AND OVERHEAD PAGE For those subscribers who are frequently away from their desk, the OfficeServ 7030 voicemail provides a Park and Page capability. When a caller reaches one of these subscribers they can be given the option to page the subscriber.
  • Page 85 VOICE PROMPTED PROGRAMMING The OfficeServ 7030 provides a robust telephone user interface (TUI) for voicemail configuration. This TUI allows administrators the ability to manage subscriber mailboxes. It also provides subscribers the ability to configure almost every aspect of their mailbox without the need to memorize a complicated series of keystrokes.
  • Page 86 4.55...
  • Page 87 4.56...

  • Page 88: Sample Of Ucd Embedded Report

    4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14 TOTAL CALLS ABANDONED....00004...

  • Page 89: Ucd Call Statistics

    4.9 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.
  • Page 90 b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message.

  • Page 91: Ucd Agent Statistics

    4.10 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 92: Sample Traffic Report

    4.11 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....3041 INCOMING TRUNK CALLS - NOT ANSWERED....OUTGOING TRUNK CALLS ......2168 A SELECTED TRUNK WAS BUSY......

  • Page 93: Traffic Report Overview

    4.12 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....0000 INCOMING TRUNK CALLS - NOT ANSWERED....0000 OUTGOING TRUNK CALLS ......0000 A SELECTED TRUNK WAS BUSY......0000 INTERCOM CALLS - COMPLETED.......0000 INTERCOM CALLS - NOT ANSWERED....0000 TRUNK RECALLS TO STATION......0000 TRUNK RECALLS TO OPERATOR GROUP....0000...
  • Page 94 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.
  • Page 95 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** 5 <-INTERCOM->...
  • Page 96 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.

  • Page 97: General User Information

    5.2 FCC REQUIREMENTS The OfficeServ 7030 electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations.

  • Page 98: Incidence Of Harm

    HEARING AID COMPATIBILITY This equipment, the OfficeServ 7030 is hearing aid compatible as specified in Part 68 of the FCC Rules. EQUAL ACCESS REQUIREMENTS This equipment is capable of providing users access to interstate providers of operator services through the use of access codes.

  • Page 99: Underwriters Laboratories And Canadian Standard Association

    5.6 UNDERWRITERS LABORATORIES and CANADIAN STANDARD ASSOCIATION The OfficeServ 7030 system has been tested to comply with safety standards in the United States and Canada as listed below. LISTED 51YL E149091 I.T.E. Telephone Equipment For earlier products, the UL Mark is separately shown on the label.

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