Samsung OfficeServ 7030 System Description page 62

CHAPTER 4. Functio ns o f OfficeServ 7030
After each stored telephone number, the OfficeServ 7030 Voice Mail will prompt the caller
that it is continuing to locate the subscriber. If OfficeServ 7030 Voice Mail cannot locate
the subscriber, the subscriber's Call Blocking Greeting is played to the caller. This feature
can be activated for a number of hours, 1 to 9, for the end of the current business day, for
the beginning of the next business day, for a day of the coming week, for Monday through
Sunday, for a specific date, for hour and minute, or until further notice. Calls transferred to
a designated location are automatically a confirmed transfer. The subscriber must press a
digit to accept the transfer or they can press other digits to, 'Reject', 'Redirect', or record a
real time greeting that plays immediately to that caller.
Fo llo w Me (Off Premises Transfer)
Each subscriber may have their calls automatically forwarded to a designated location.
We call that location, the subscriber's Designated Location. A Designated Location can be
an internal extension or an external telephone number. It can be entered digit-by-digit or
the subscriber can enter a Stored Telephone Number Index Digit representing the location
of the appropriate number.
Whenever a subscriber sets his designated location to a number other than his extension
number, OfficeServ 7030 Voice Mail prompts, 'How long do you want this number to be
your designated location?'. This feature can be activated for a number of hours, 1 to 9, for
the end of the current business day, for the beginning of the next business day, for a day of
the coming week, for Monday through Sunday, for a specific date, hour and minute, or
until further notice. Calls transferred to a designated location are automatically a confirmed
transfer. The subscriber must press a digit to accept the transfer or they can press other
digits to, 'Reject', 'Redirect', or record a real time greeting that plays immediately to that
caller.
Ho ld fo r Busy Statio n
The OfficeServ 7030 Voice Mail may be enabled to allow callers to hold for a busy station.
When a caller elects to hold, the OfficeServ 7030 Voice Mail places the caller in a Hold
Queue. If additional callers attempt to reach the busy extension and they choose to hold,
they can be informed of their position in the queue and the estimated hold time before
being connected. Callers given the option to hold may be limited to insure that system ports
are not monopolized. When the limit is reached, callers can be routed to other extensions or
applications that have been configured to deal with this condition.
Multiple Perso nal Greeting s (9)
When a subscriber does not answer and accept a call, the OfficeServ 7030 Voice Mail will
answer. OfficeServ 7030 Voice Mail recognizes five different reasons why a subscriber
does not answer a call. We refer to these reasons as 'Call Coverage Conditions'.
OfficeServ 7030 Voice Mail allows a subscriber to assign a different personal greeting to
each Call Coverage Condition. A condition should be considered a 'socket' into which a
personal greeting is plugged. The greeting that gets plugged into each 'socket' should offer
caller options appropriate for that condition. OfficeServ 7030 Voice Mail provides each
subscriber nine (9) personal greetings, labeled 1 through 9.
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