Auto Attendant - Samsung OfficeServ 7030 System Description

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4.3.2 Auto Attendant

Alphabetic Directo ry (Multiple)

Callers who do not know an extension number in the system but do know a name, may

enter the first few letters of the person's name and be transferred. This system may even be

used internally if an extension number is not known. The OfficeServ 7030 Voice Mail

allows for over 1000 unique directory systems, each one can search on either the first or

last name.

Auto Attendant Ro uting

The Auto Attendant can transfer or route callers based on the digits they enter. Callers may

be transferred to station, groups or the system directory to select a subscriber based on their

name.

Auto matic After Ho urs Answering

The Main Auto Attendant greeting for the OfficeServ 7030 Voice Mail changes from the

day to the night greeting automatically when the phone system changes from day to night

mode. Multiple additional modes may be defined for special applications.

Anno unce Ho ld Po sitio n

If callers are allowed to hold for a busy extension, the OfficeServ 7030 Voice Mail is able

to intermittently inform the caller of their place in the queue.

Anno unce Ho ld Time

If callers are allowed to hold for a busy extension, the OfficeServ 7030 Voice Mail is able

to intermittently inform the caller of the estimated hold time before being answered.

Camp On Suppo rt

Each station user on the system may decide if they want the OfficeServ 7030 Voice Mail to

transfer additional calls to them if they are on the phone. Calls transferred to a busy station,

if unanswered will be sent to voice mail or any other destination according to the user's

needs.

Direct to Mailbo x

You may have mailboxes on the OfficeServ 7030 Voice Mail system that do not have

associated stations. This is ideal if you have a small number of employees in your office

but numerous employees outside the office that need to keep in contact.

Ho lidays and Special Events

When your business closes because of a holiday or special event the OfficeServ 7030

Voice Mail can provide a special appropriate prompting to your callers. You may create

specific holiday schedules so that this process becomes automatic.

OfficeServ 7030 System Descriptio n

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