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Samsung OfficeServ 7200-S General Description Manual

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OfficeServ
7200-S

General Description

Supports Software Version 4.40 or Higher
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.

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Summary of Contents for Samsung OfficeServ 7200-S

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM- SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or...
  • Page 2 Home Page Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    3.1b I/O VOLTAGE OF OFFICESERV 7150 ..................3.1 DIMENSIONS..............................3.2 ENVIRONMENTAL LIMITS ........................3.2 CABLE REQUIREMENTS..........................3.2 RING AND TONES ............................3.3 3.5.1 RING CYCLES............................3.3 3.5.1a SYSTEM RING CYCLES ........................3.3 3.5.2 RINGS..............................3.3 3.5.3 SYSTEM TONES ..........................3.3 KEYSET LED INDICATIONS ........................3.4 OFFICESERV 7200-S FEATURE CAPACITIES ....................3.5...
  • Page 4 Home Page BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS......................4.3 STATION FEATURES DESCRIPTIONS ....................4.32 DISPLAY FEATURES DESCRIPTIONS ....................4.39 AUTO ATTENDANT FEATURES DESCRIPTIONS................4.46 VOICE MAIL FEATURES DESCRIPTIONS....................4.49 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ................4.55 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ............4.56 SAMPLE OF UCD EMBEDDED REPORT ....................4.57 UCD CALL STATISTICS..........................4.58 4.10 UCD AGENT STATISTICS ........................4.60 4.11 SAMPLE TRAFFIC REPORT ........................4.61...

  • Page 5: System Overview

    PART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The OfficeServ 7200-S is an “office in a box” solution that converges LAN switching functions (LAN/WAN) with the 99.999% reliability of TDM voice processing. The OfficeServ 7200-S platform supports industry standard Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) as well as the more robust Telephony over IP (ToIP).

  • Page 6: Size And Configuration

    Home Page The OfficeServ 7200-S can be rack-mounted in a standard 19” data rack, wall-mounted, or set on a desktop. Its compact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environment along with existing data equipment. Expanding the OfficeServ 7200-S system is both economical and easy.With a single cabinet providing 5 universal card slots, its low and high density card design allows greater...

  • Page 7: Cabinet Layout

    5 universal cards slots. 1.2.1 CABINET LAYOUT Figure 1.4 and Figure 1.5 indicates the physical and virtual cabinets available in the OfficeServ 7200-S. Physical card slots in the cabinet support the various combinations of MP20S cards detailed in Part 2.
  • Page 8 Home Page Virtual Cabinet Slot Assignment Figure 1-5 indicates the virtual stations and trunks that can be assigned to each virtual cabinet and slot. Each vir- tual slot can be assigned 8 devices of the same type. Default Selection is noted with *. FIGURE 1-5...

  • Page 9: System Capacities

    The following table indicates the maximum number of each circuit type or device avail- able in the OfficeServ 7200-S. The system architecture is designed to be extremely flexible so as to provide a myr- iad of configurations. However, it is impossible to accommodate all the maximum numbers into one system.
  • Page 10 4SLM, 8SLI and/or 16MWSLI Max # of Digital Sets 4DLM, 8DLI, 8COMBO and/or 16DLI Max # of Samsung IP Phone/Softphone 8 virtual slots x 8 ports = 64 Max # of WLAN Phone Ports 8 virtual slots x 8 ports = 64...

  • Page 11: Technology

    Management on-site to modify the customer database (VM/AA only) or to download (save) the entire customer database (VM/AA only). Through the use of LAN or WAN connection, an PC can access the OfficeServ 7200-S sys- tem remotely (off-site) to make database changes or perform uploads or downloads of the customer database as...

  • Page 12: Migration To Officeserv 7400

    Home Page 1.5 MIGRATION TO OFFICESERV 7200/7400 For businesses using the OfficeServ 7200-S, Samsung provides a convenient, easy and affordable migration path to the larger OfficeServ 7200 or OfficeServ 7400 systems. All keysets can be used on the larger OfficeServ 7000 systems.

  • Page 13: Hardware Descriptions

    Inband or Out-of-band signaling of DTMF tones *The OfficeServ 7200-S can network using QSig over PRI or SP-Net over IP to other Samsung OfficeServ systems. Note: An additional 16 MGI channels can be added to the system if necessary by installing an OAS card.The MP20S...
  • Page 14 MEDIA PROXY SERVICE Media Proxy Service (MPS) is an exciting feature of the OfficeServ 7200-S system.The MPS allows IP devices (such as SIP stations, IP phones, and SIP trunks) to be switched on the backplane without the need to first convert con- versations to TDM.This means that IP traffic can be switched without the use of an MGI channel.There are 16 MPS...

  • Page 15: Media Cards

    The UNI card can be installed in any of the five universal slots of the OfficeServ 7200-S system.The UNI card is used to accommodate other optional daughter boards. Any combination of the 4DLM, 4SLM or 4TRM modules can be installed in any of the five slots on the UNI card for a total of 12 ports per UNI card.

  • Page 16: Daughterboard Modules

    OPX. It also does not contain DTMF receivers, but instead shares the system DSP resources. The OfficeServ 7200-S 4SLM supports Caller ID to single line tele- phones. The 4SLM can only be inserted in any of the three slots on the UNI card. Each port on this card is intended for connection to one telephone.

  • Page 17: Common Officeserv Interface

    DSP’s the OAS card provides 32 DSP’s dedicated to providing 64 Media Proxy Service (MPS) channels. The OAS card can be installed in universal slots 3, 4, or 5 of the OfficeServ 7200-S cabinet. A maximum of 3 OAS cards can be installed, allowing up to 96 Executive MOBEX users, 48 MGI channels, or a mixture of each, and up to 192 MPS channels.
  • Page 18 This card installs in any universal slot in any cabinet.The OfficeServ 7200-S supports Caller ID to single line telephones. The 8COMBO2 is not hot swappable.

  • Page 19: Station Equipment

    Home Page 2.6 STATION EQUIPMENT 2.6.1 DS 5000 SERIES EQUIPMENT DS 5021D KEYSET (See Figure 2–5) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 21 programmable keys with tri-colored lights • Five fixed function keys •...
  • Page 20 Home Page DS 5064B AOM (See Figure 2–8) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide addi- tional programmable keys • The maximum number of DS 5064B AOMs per system is limited by the available DLI ports.

  • Page 21: Idcs Series Equipment

    Home Page 2.6.2 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–9) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • Four fixed function keys •...
  • Page 22 Home Page iDCS 64B AOM (See Figure 2–12) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide addi- tional programmable keys • The maximum number of iDCS 64B AOMs per system is limited by the available DLI ports.

  • Page 23: Dcs Series Keysets

    2.6.3 DCS SERIES KEYSETS Samsung’s earlier DCS model phones and AOMs (version 1.2 or higher) will work on the OfficeServ 7200-S system. Note: This AOM can be used with an IP keyset. The cosmetic design matches both the DS-5000 and ITP-5100 key...
  • Page 24 • Dynamic phone suitable for customer service or other call-intensive areas requiring multiple lines for diverse functions • Easy navigation (similar to Samsung mobile phone) • Customizable soft keys and hard buttons • Supports Gigabit adapter for large data transfer •...
  • Page 25 64 programmable keys IP add-on module • Powered by PoE or external AC adaptor (max. 5.8W) • Registered as a Samsung IP Phone • High Angle: 7.7” (H) x 5.4” (W) x 5.1” (D) • Low Angle: 5.2” (H) x 5.4” (W) x 7.6” (D) •...
  • Page 26 Home Page SMT-i3105 SMT-i5210 SMT-i5220 SMT-i5230 SMT-i5243 7.8” (H) x 6.7” (W) High Angle: 7.7” (H) x 8.8” (W) x 5.1” (D) Dimensions x 4.3 (D) Low Angle: 5.2” (H) x 8.8” (W) x 7.6” (D) Main: 3.2” (128 x 64) 4.3”...

  • Page 27: Officeserv Softphone

    Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the IP desktop phones.
  • Page 28 WIRELESS INTERNET PHONE HANDSET (see Figure 2-24) Wireless Internet Phone (SMT-W5100E/SMT-W5120D) is a com- pact handheld unit that works within the Samsung OfficeServ Wireless system.The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use.

  • Page 29: Sip Devices

    Call Pickup Call Park Notes: Samsung does not make a Samsung SIP phone for the US market, but other third party devices are support- ed on the OfficeServ systems. SIP devices not made by Samsung require the purchase of a 3 party SIP user license (one license per device).

  • Page 30: Specifications

    POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200-S. The PSU supplies the power of -48 V DC received from the external power supply unit to each board. The rating is as follows.

  • Page 31: Dimensions

    Home Page 3.2 DIMENSIONS The OfficeServ 7200-S consists of one cabinet shown in the figure below: System Cabinet FIGURE 3-2 HEIGHT WIDTH DEPTH OfficeServ 7200-S Cabinet 4.87” 17.32” 16.14” Note: When the cabinet is rack mounted, the rack mount bracket will add some heighth to the system.

  • Page 32: Ring Cycles

    Frequency: 20 or 25 Hz The OfficeServ 7200-S provides the users with various tones to notify the users of the status of functional opera- tions. The ON/OFF cycles of currently specified tones are shown in the table on the next page.

  • Page 33: Keyset Led Indications

    Home Page 3.6 KEYSET LED INDICATIONS CONDITION LED COLOR LED ON LED OFF LINE IDLE — LINE IN USE RED / GREEN STEADY — RECALL AMBER 500 ms 500 ms CALL ON HOLD RED / GREEN 500 ms 500 ms RINGING C.O.

  • Page 34: Officeserv 7200-S Feature Capacities

    Home Page OfficeServ 7200-S Feature Capacities Station Groups Call Log per Station Trunk Groups Tenant Groups UCD Groups Ring Plans Station Group Members Programmed Messages 15 (10+5) Unconditional Group Members AOM Pairs per Station Trunk Group Members Call Cost Digit Entries...

  • Page 35: Business Feature Package

    Home Page PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Forward DND OfficeServ™ Call Forced - Verified Follow Me OfficeServ™ Operator Forced - Not Verified External OfficeServ™ Softphone Voluntary To Voice Mail OfficeServ™ Communicator Account Code Key Preset Destination OfficeServ™...
  • Page 36 Home Page Live System Programming Programmable Line Privacy Eight Dialing Classes From any Display Keyset Programmable Timers Special Code Table With a Personal Computer Recalls Toll Restriction Override Meet Me Page and Answer Recall to Operator Tone or Pulse Dialing Memory Protection Redial Review Traffic Reporting...

  • Page 37: System Features Descriptions

    Home Page 4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.

  • Page 38: Authorization Codes

    OfficeServ system.This is extremely useful in call center applications where all callers must be alert- ed of call recordings, or where agents must always answer calls with a specific script. This feature requires a Samsung Voicemail as the custom recordings are stored as prompts in the voicemail system. AUTHORIZATION CODES Authorization codes are used to give permission to make a call.

  • Page 39: Auto Attendant

    There are a total of 99 branch groups available, but a station can only be in one branch group. CALL ACTIVITY DISPLAY The OfficeServ 7200-S will record and buffer all calling activity within the system. With a Call Activity Display (CAD) key, the OfficeServ 7200-S will display a “snapshot” of the following information: •...

  • Page 40: Call Center

    First and second announcements reassure the caller until an agent becomes available. The OfficeServ 7200-S can have 20 simultaneous ACD/UCD groups with a maximum of 32 agents per group. Any time there are one or more calls in queue and no available agents, the longest waiting call will automat- ically be distributed to the next available agent.
  • Page 41 EMBEDDED REPORTING PACKAGE The OfficeServ 7200-S system provides some basic reports and statistics available to a supervisor using a dis- play keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView reporting and monitoring package.

  • Page 42: Call Forwarding

    LED wallboards. CALL COSTING The OfficeServ 7200-S software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost.

  • Page 43: Call Hold

    Home Page To Voice Mail Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When denied, valuable message time in the voice mail system can be saved. Preset Destination If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It can only be programmed by the system technician or system administrator.

  • Page 44: Call Recording

    CALLER EMERGENCY SERVICE ID (CESID) This service is provided in the OfficeServ 7200-S via an ISDN PRI circuit configured for both way DID connect- ed to the TEPRI/TEPRIa card. This is a service where the telephone system sends a number, usually a call back number, to the Public Service Answering point (PSAP) when a station user dials 911.
  • Page 45 Home Page Store Caller ID Number At any time during an incoming call that provides Caller ID information, you may press the STORE key. This saves the Caller ID number as a speed dial number in your personal speed dial list.The system must be using LCR to dial the stored number.

  • Page 46: Caller Identification

    BRI service is not supported on the OfficeServ 7200-S system in North America. On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7200-S sys- tem. On a DMS100 circuit Name and Number service is provided.
  • Page 47 Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone with video capabilities. It is installed directly onto your laptop or desktop PC running Microsoft Windows operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the desktop IP phones.
  • Page 48 Home Page 1. Deskphone Mode • Ideal for users with digital stations or IP stations. • Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator phonebook, or a DDE-compatible database. • Configure common station options such as call forwarding, dial and answer modes, and more. •...

  • Page 49: Customer Set Relocation

    (maximum 100 users). CUSTOMER SET RELOCATION Customer Set Relocation allows the customer to exchange or swap similar stations in the OfficeServ 7200-S without wiring changes. All individual station assignments such as trunk ring, station group, station COS, sta- tion speed dial, button appearances, call forwarding, etc.
  • Page 50 Direct Dial In (DDI). This is the name given to the above three services when they are provided over an ISDN PRI circuit. The OfficeServ 7200-S has an option to select which MOH source is played to callers to a specific DID num- ber.

  • Page 51: Directory Names

    (Station Features). DISA SECURITY Telephone fraud and long distance theft are a serious concern. The OfficeServ 7200-S provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the time that DISA is disabled are programmable.

  • Page 52: Flash Key Operation

    Hot desking is an industry term that describes stations where multiple people have one or more work areas or share a common work area. Samsung IP keysets allow users to log in and out from any keyset of the same model in the system.This allows a user to work from any available desk and retain their phone number, speed...

  • Page 53: Hot Line

    LAN/WAN. The OfficeServ 7200-S can support up to 64 IP stations. An “IP station” is considered to be any of the follow- ing: SMT-i3105, SMT-i5200 Series, ITP-5100 Series, Softphone, or wireless handset SMT-W5100E/SMT-W5120D.

  • Page 54: Lan Interface

    OfficeServ™ Installation Tool program. LEAST COST ROUTING Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station. The OfficeServ 7200-S LCR program includes the following fea- tures: •...

  • Page 55: Message Waiting Key

    – SMT-W5100E/SMT-W5120D, and IP-enabled OfficeServ system. MULTIPLE LANGUAGE SUPPORT The OfficeServ 7200-S can be programmed to support multiple languages in the display.This is on a per-key- set basis. When set the keyset will have its display information presented in the programmed language. The languages are defined in MMC 121.
  • Page 56 VMMOH source requires a dedicated voicemail port. NETWORKING The OfficeServ 7200-S system allows up to 2 systems using QSIG over PRI or 99 systems using QSIG over IP to be networked together with a high level of feature integration. The networked systems may be any combi- nation of OfficeServ 100, OfficeServ 500, OfficeServ 7100, and OfficeServ 7200 systems running V2.46 or high-...
  • Page 57 Node regardless of where the lines/trunks from the telephone company are connected. Callers to Node A can be answered by the Samsung Voicemail in Node B, then transferred to Node C. An incoming caller that dials an invalid extension number to the Samsung Voicemail can be routed after a programmable number of attempts to a predetermined station or station group anywhere in the net- work to receive assistance.

  • Page 58: Operator Group

    Home Page • Intercom Calling/Discrete Dialing Plan: Station to station and station to group calls can be made across the network link without having to dial an access code for a call within the network. LCR can also be pro- grammed to route calls across a network link and to access local trunks in another networked system.

  • Page 59: Park Orbits

    Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code table containing 8 entries of up to 11 digits each. The OfficeServ 7200-S will examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the digits match the table, the system will process the call without requiring a forced code.

  • Page 60: Ring Modes

    Home Page PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application. RECALLS Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time.

  • Page 61: Ring Over Page

    VoIP (SIP signalling protocol). SPEED DIAL NUMBERS The system maintains a library of speed dial numbers that can be allocated to either a shared system wide list or to an individual user list. The OfficeServ 7200-S has a library of 1500 numbers. 4.27...

  • Page 62: Station Hunt Groups

    SPEED DIAL BY DIRECTORY The OfficeServ 7200-S system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.

  • Page 63: Toll Restriction

    TRAFFIC REPORTING The OfficeServ 7200-S system can store peg counts for various types of calls. These peg counts can be print- ed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements.

  • Page 64: Universal Answer

    VIRTUAL EXTENSIONS The OfficeServ 7200-S has a number of virtual extension ports encoded in the system database. They can be assigned as keyset or single line analog ports.The system has 176 (8 x 22) virtual extension ports.These ports have all the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with real station ports using the set relocation feature to provide hot desking.

  • Page 65: Walking Class Of Service

    The embedded OfficeServ 7200-S Media Gateway Interface (MGI) channels support 6 voice calls using VoIP services per card over an IP network connection. The OfficeServ 7200-S OAS card can be added into any uni- versal OfficeServ 7200-S card slot. The OfficeServ 7200-S supports a maximum of 3 OAS cards per system.The OfficeServ 7200-S comes with 6 MGI channels built-in and can be activated with the appropriate license key.

  • Page 66: Station Features Descriptions

    Home Page STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Executive) Busy Station Callback Off-Hook Voice Announce (Standard) Busy Station Indications (BLF) One Time Do Not Disturb Call Coverage Key One Touch Dialing Keys...

  • Page 67: Appointment Reminder

    Home Page SMT-i5264 IP 64 BUTTON MODULE The SMT-i5264 64-button module adds to the capability of any SMT-i5000 Series keyset. Up to two 64-button modules can be added to any SMT-i5000 keyset. The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial buttons.

  • Page 68: Call Forward Override

    The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The OfficeServ 7200-S has 99 programmable pickup groups. DIRECT STATION SELECTION (DSS) Programmable keys can be assigned as DSS keys and associated with extension numbers.

  • Page 69: Door Lock Release

    HEARING AID COMPATIBLE All OfficeServ 7200-S keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.The user will be called back when the line is available (a maximum of 100 callbacks...

  • Page 70: Privacy Release

    Home Page MUTE MICROPHONE/HANDSET Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key. In addition, keyset users can also mute the keyset microphone while the keyset is in speakerphone mode. OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait- ing.

  • Page 71: Remote Hold

    Home Page PROGRAMMED STATION MESSAGES Any station may select one of 15 messages to be displayed at a calling party’s keyset to advise others of their status.Ten messages are factory-programmed but may be reprogrammed. Five can be created by the system administrator.

  • Page 72: Station Lock

    Home Page SPEAKERPHONE The speakerphone enables calls to be made and received without the use of the handset. All Samsung tele- phones have speakerphone capability. STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED...

  • Page 73: Display Features Descriptions

    Station Group Number, Name, Caller ID Name, Caller ID Number, DID Name, DID Number, or specific combinations of the above. Consult your Service Technician for setup options and operation. Processing outside calls through Samsung Voice Mail System is required to receive Call for Group Number and Group Name display.

  • Page 74: Caller Id Information

    Home Page CALLER ID INFORMATION Caller ID information is dependent on the use of display keysets. The following list explains the displays that are used with Caller ID. Name / Number Display Each display keyset user can decide if he/she wants to see the Caller ID name, Caller ID number, DID name, DID number, or a mix of CID and DID information in the display.

  • Page 75: Calling Party Number

    Home Page CALLING PARTY NAME For intercom calls, display keysets show the calling party’s name before answering.The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered.

  • Page 76: Soft Keys

    Home Page MESSAGE WAITING CALLER NUMBER When the message indication is on, pressing the MESSAGE button displays the station number(s) of the per- son(s) who have messages for the user. Display keyset users can scroll up and down to view message indica- tions.

  • Page 77: Do Not Disturb

    Home Page SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 209:Tim Kelly Wait for answer...
  • Page 78 This display shows an investigation of a station This display is seen while examining calls in queue at your keyset. that is talking to Samsung Telecom. Investigator can BARGE-in to the conversation, DROP the call from the system or examine further NND information.
  • Page 79 Home Page SAMPLE UCD DISPLAYS 005 calls in 06 available queue now 04 logged in There are six members in the group. Four of the There are five calls currently waiting to be answered by the UCD group. members are currently logged in. 201: answered longest wait 065 calls today...

  • Page 80: Auto Attendant Features

    FAX DETECTION AND ROUTING The OfficeServ 7200-S automated attendant can detect a fax call and transfer it to any extension in the sys- tem. This detection can be enabled in any menu and assigned to different destinations for each menu.

  • Page 81: Password Security

    QUESTION & ANSWER FORMS This feature allows the OfficeServ 7200-S to be used to conduct surveys or collect responses to a question- naire. Answers can be collated and stored in a specific mailbox or split into many different mailboxes. This is a useful tool any time you need to collect specific information from a caller but do not want to devote a staff member to take the calls directly.

  • Page 82: Web Programming

    TRANSFER DIRECT TO MAILBOX The OfficeServ 7200-S automated attendant can transfer callers directly to a voicemail box without the need to ring a station first. This is handy for things such as night time message taking or for playing announce- ments, such as directions, to a customer.

  • Page 83: Answering Machine Emulation

    This feature is not available across the network. AUTOMATICALLY FORWARD MESSAGES Voicemail boxes in the OfficeServ 7200-S can be configured to automatically forward messages to another mailbox optionally leaving a copy in the original mailbox.

  • Page 84: Call Blocking

    AUTOMATIC SELF CONFIGURATION During the initial setup of the phone system the OfficeServ 7200-S will automatically create mailboxes for each station in the system, greatly reducing system setup time. BUSY STATION QUEUING An administrator may configure a voicemail box to allow queuing when the subscriber’s phone is busy.

  • Page 85: Group Mailboxes

    MESSAGE NOTIFICATION The OfficeServ 7200-S voicemail can alert subscribers of messages in a variety of ways. In addition to the nor- mal keyset indicator, the subscriber can be notified via: cell phone, pager, and e-mail. Any or all of these options can be enabled.This allows subscribers a great deal of flexibility in how and where they receive their...

  • Page 86: Message Waiting Indication

    MULTIPLE PERSONAL GREETINGS The OfficeServ 7200-S voicemail recognizes five different reasons why a subscriber does not answer a call. These reasons are referred to as 'Call Coverage Conditions'. The voicemail administrator can allow a sub- scriber to assign a different personal greeting to each Call Coverage Condition.
  • Page 87 PARK AND OVERHEAD PAGE For those subscribers who are frequently away from their desk, the OfficeServ 7200-S voicemail provides a Park and Page capability.When a caller reaches one of these subscribers they can be given the option to page the subscriber.The subscriber is then paged and given the option to pick up the caller.
  • Page 88 Home Page VOICE PROMPTED PROGRAMMING The OfficeServ 7200-S provides a robust telephone user interface (TUI) for voicemail configuration. This TUI allows administrators the ability to manage subscriber mailboxes. It also provides subscribers the ability to configure almost every aspect of their mailbox without the need to memorize a complicated series of key- strokes.
  • Page 89 Home Page 4.55...
  • Page 90 Home Page 4.56...

  • Page 91: Sample Of Ucd Embedded Report

    Home Page 4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14 TOTAL CALLS ABANDONED....00004...

  • Page 92: Ucd Call Statistics

    Home Page 4.9 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.
  • Page 93 Home Page This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today.

  • Page 94: Ucd Agent Statistics

    Home Page 4.10 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 95: Sample Traffic Report

    Home Page 4.11 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....3041 INCOMING TRUNK CALLS - NOT ANSWERED....OUTGOING TRUNK CALLS ......

  • Page 96: Traffic Report Overview

    Home Page 4.12 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....0000 INCOMING TRUNK CALLS - NOT ANSWERED....0000 OUTGOING TRUNK CALLS ......0000 A SELECTED TRUNK WAS BUSY......0000 INTERCOM CALLS - COMPLETED.......0000 INTERCOM CALLS - NOT ANSWERED....0000 TRUNK RECALLS TO STATION......0000...
  • Page 97 Home Page 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.
  • Page 98 Home Page 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** 5 <-INTERCOM->...
  • Page 99 Home Page 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.

  • Page 100: Data Module Features

    Home Page PART 5. DATA MODULE FEATURES With the LIM, PLIM, PLIM2, and GPLIMT data modules, the OfficeServ 7200-S functions as a data router, data switch, performs security functions, and serves as a data access interface. 5.1 PLIM/PLIM2 FEATURES Using the PLIM/PLIM2 as an Unmanaged Switch The PLIM/PLIM2 performs the function of a layer 2 Ethernet switch as well as the Learning Bridge function based on the MAC address filtering and forwarding algorithm.

  • Page 101: General User Information

    6.2 FCC REQUIREMENTS The OfficeServ 7200-S electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations.

  • Page 102: Incidence Of Harm

    HEARING AID COMPATIBILITY This equipment, the OfficeServ 7200-S is hearing aid compatible as specified in Part 68 of the FCC Rules. EQUIPMENT WITH DIRECT INWARD DIALING (“DID”) THIS EQUIPMENT SHOULD BE OPERATED WITH PROPER ANSWER SUPERSIVISION. FAILURE TO PROVIDE FOR PROP- ER ANSWER SUPERVISION IS A VIOLATION OF THE PART 68 OF THE FCC’S RULES.

  • Page 103: Electrical Safety Advisory

    6.6 UNDERWRITERS LABORATORIES and CANADIAN STANDARDS ASSOCIATION The OfficeServ 7200-S system has been tested to comply with safety standards in the United States and Canada as listed below. LISTED 51YL E149091 Vol.X2...
  • Page 104 IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or modify this warranty, and no modification or extension of this warranty shall be effective...

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