Picking Up The Night Bell; Changing A Hunt Group's Status; Silently Monitoring A Call - ShoreTel 420 User Manual

2 Using Advanced Features

Picking up the Night Bell

A night bell allows calls to route to an extension that rings on an overhead speaker. This feature can be
convenient for off-hours when a caller needs to speak with anyone at a site. If you want to use the
night bell function, the feature must be configured at your site and your ShoreTel Connect
administrator must authorize your access.
To pick up the night bell:
When you hear the phone ring on the overhead speaker, dial *14 to answer the call.

Note
If you hear an error tone when you try to pick up the night bell, the night bell might not be
configured at your site or you might not have the necessary permissions to answer it. Contact your
system administrator for assistance.

Changing a Hunt Group's Status

Hunt groups allow a call to be offered to a set of user extensions, and they can be configured so that all
of the hunt group extensions ring simultaneously or one extension at a time.
With the appropriate permissions, you can toggle the status of the entire hunt group from busy to not
busy (or vice versa). This feature is especially useful when hunt group members are in a meeting or
out of the office.
To toggle a hunt group's status:
Dial *18 and then the extension associated with the hunt group.


Silently Monitoring a Call

With the appropriate permissions (set by your ShoreTel Connect administrator), you can listen to a call
without being heard.
To silently monitor a call:
Dial *17 and then the extension on which the call is active.

You are added to the existing call without being heard by any party.
ShoreTel IP Phone 420

Picking up the Night Bell

User Guide 26