ShoreTel 480 End User Manual

ShoreTel Quick Reference Guide
MESSAGE INDICATOR:
Located in the upper right
corner of the telephone. When you have a message in
voicemail, this will be flashing red.
SOFT KEYS: The soft keys are the buttons located at the
bottom of the LCD display.
When phone is idle:

Pickup allows users to pick up another ringing
extension

Unpark retrieve a parked call

Mode change your call handling mode

Options customize your phone
AUDIO CONTROL KEYS:
Located to the left of your dial pad, the audio control keys
allow you to do the following:

Control volume by pressing up or down on the scroll
button

Use headset by pressing headset button

Mute callers by pressing the mic button on or off

Utilize the speaker by pressing speaker button
TO PLACE AN INTERNAL TELEPHONE CALL:

Lift handset.

Dial extension number or press the speed dial line
appearance button
TO PLACE AN EXTERNAL TELEPHONE CALL:

Lift handset

Dial 8 or 9 and the telephone number
TO ANSWER AN OUTSIDE CALL:

Lift handset
OR

Press headset or speaker button
TO PLACE A CALL ON HOLD:

While on a call, press the Hold

Line key will flash
Note: A held call will ring back after 2 minutes
To Retrieve Held Call:

Press the Flashing orange Line Key, OR
button again
TO PLACE A CALL ON MUTE:

Press the Mute button (button will turn red),

To take yourself off mute, press the
again.
Telephone Features Continued
REDIAL

Press the

Use the Navigation button to select the number to you
wish to call.

Press the Dial soft key
CALL TRANSFER:

While on a call, press the

Dial the extension or press the speed dial button

Press the
transfer
To announce the call before transferring:

While on a call, press

Dial the extension or outside line

Press the
Wait for an answer then announce the call. After
consultation, press the
transfer or Hang Up to complete the transfer OR

Press the
return to the original call
To transfer a call directly to voice mail:

While on a call, press

Dial the extension or press the speed dial button

QUICKLY press the
To MB
CONFERENCE CALL:

While on a call, press
put on hold and you are given dial tone

Dial the extension of the party you would like to
conference

Press the

Dial the number and press the
speak with the recipient before ringing him or her into
the conference call.

After consultation , press the
calls OR
button

Press the
and return to the original two-party call.

Repeat to add additional parties
PARK:
Hold

While on a call, press the

Dial the extension you wish to park the call on

Press the
Note: A parked call will return if it is unanswered
after 2 minutes
Mute button
History button
Transfer button
Transf soft key or Hang Up to complete the
Transfer
Conslt soft key
Yes soft key to complete the
Cancel soft key to abandon the transfer and
Transfer
More soft key then press the
soft key
Conference original caller is
Confrn soft key to ring the party directly OR
Conslt soft key to
Yes soft key to join the
Cancel soft key to abandon the conference
Park soft key
Park soft key again
UNPARK:
To retrieve a call parked on your phone:

Press the flashing line key
To retrieve a call parked on another phone

Press the Unpark soft key

Dial the extension the call is parked on

Press the Unpark soft key
PAGE:

Lift handset

Dial paging code _______

Speak then press the Hang Up

Replace handset
CHANGE RING TONE:

Press the Options soft key

Enter your password

Press the OK soft key

Navigate down and select the Change Ring
option.

Press the Edit soft key.

Scroll through the available ring tones, press the
Ring soft key to hear the selected ring tone

Press the OK soft key to save a ring tone
DIRECTORY:
You can use the Company Directory to find phone
numbers on your network by pressing the
button then
• Enter the first few letters of someone's first or
last name
•
Use the Navigation button to scroll and select
the desired name. Press the Dial
the number
CALL HANDLING MODES:
Use the ShoreTel Personal Communicator to configure the
modes with different call forwarding destinations and
personal greetings. You can set one of five distinct call
handling modes for your extension, including four "Do Not
Disturb" options to forward incoming calls or send them to
voice mail. You can record personal greetings, which are
linked to the active call handling mode.
By default, your phone is set to Standard mode, which
allows you to answer all incoming calls. Other mode
options include In a Meeting, Out of Office, Extended
Absence, and Custom.
soft key
Directory
soft key to dial