Using The Directory - ShoreTel 420 User Manual

1 Getting Started
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Using the Directory

You can use the Directory to quickly look up and dial a person's extension.
1. Press the Directory button.
Tip
To close the directory, press the Directory button.
2. Locate the name of the person you want to call using one of the following methods:
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Tips
You can also search by both first and last name at the same time. After entering the first two or
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three digits for the first or last name, press # to enter the first two digits for the other name (first
or last). For example, to find the entry for Steve Williams or William Stephens dial 78#94.
To delete the filter and return to the full directory list, scroll to the Clear filter entry at the top of
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the list and press the selector button on the navigation keypad. If you mistakenly dial the wrong
digit or digits, you can quickly display the Clear filter option by entering several additional
digits. (When the system cannot find a match for the digits you enter, only the Clear filter option
remains on the phone display.)
3. With the person's name highlighted, dial the person's number using one of the following methods:
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ShoreTel IP Phone 420
Table 1: Status Icons
Description
Outbound call (in History)
Transferred call (in History)
Use the and navigation keys to scroll through the directory list until the name of the
person you want to call is highlighted.
Dial the numbers that correspond with the first few letters in the person's first or last name, and
scroll through this filtered list until the name of the person you want to call is highlighted.
Press the selector button on the navigation keypad.
Press a call appearance button.
Pick up the handset.
Press the speaker button.
Press the headset button. (If you use a wireless headset, the phone then displays a message
prompting you to press the off-hook button on your headset.)

Using the Directory

User Guide 16