ShoreTel 480 User Manual
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Table of Contents
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Table of Contents
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Summary of Contents for ShoreTel 480
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Page 1: User Guide
ShoreTel IP Phone 480/480g User Guide March 2014... -
Page 2: Version Information
ShoreTel, ShoreTel (and logo), Brilliantly Simple, Brilliantly Simple Communication, ShoreGear, ShorePhone, and ShoreWare are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. -
Page 3: Table Of Contents
Overview of the ShoreTel IP Phone 480/480g ........ - Page 4 Rebooting Your Phone ............42 ShoreTel IP Phone 480/480g...
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Page 5: Before You Start
Before You Start The following sections provide an overview of this book: About This Book......................Organization ......................Conventions......................Related Documents ....................ShoreTel IP Phone 480/480g ShoreTel Hardcopy Style and Template Guide... -
Page 6: About This Book
Before You Start About This Book About This Book This book is intended for those who use the ShoreTel IP Phone 480/480g. It describes the phone’s features and how to use the phone. Organization This document is divided into the following chapters:... -
Page 7: Chapter 1 Getting Started
CHAPTER Getting Started This chapter provides an introduction to the ShoreTel IP Phone 480/480g. It contains the following information: Overview of the ShoreTel IP Phone 480/480g ............Your Phone’s Display.................... Call Appearance Buttons and Programmable Buttons ......... Soft Keys ...................... - Page 8 Placing a Call on Hold or off Hold............... Answering and Switching Among Multiple Calls..........Diverting an Incoming Call to Voicemail or Another Number......Transferring a Call ....................Answering and Switching Among Multiple Calls..........Parking and Unparking Calls ................User Guide ShoreTel IP Phone 480/480g...
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Page 9: Overview Of The Shoretel Ip Phone 480/480G
Overview of the ShoreTel IP Phone 480/480g Getting Started Overview of the ShoreTel IP Phone 480/480g Welcome to your ShoreTel™ IP phone! Figure 1 provides an overview of the IP480/480g phone components. Figure 2 on page 8 shows the ports on the back of the phone. -
Page 10: Your Phone's Display
Power Port Figure 2: Ports on the Back of the IP Phone 480/480g Your Phone’s Display The display screen on your ShoreTel IP phone shows your name, your extension, call appearance buttons, programmed buttons, and other information. Figure 3 shows the elements on the phone display screen. -
Page 11: Call Appearance Buttons And Programmable Buttons
Context-sensitive keys let you perform actions based on the phone’s status and the call type. Figure 3: Elements on the Display of the IP Phone 480/480g Call Appearance Buttons and Programmable Buttons Your phone features eight call appearance buttons that show incoming, active, or held calls. These buttons can also be programmed to speed dial a number. -
Page 12: Your Phone's Backlight Operation
Setting up Your Phone To use all the functions of your ShoreTel IP phone, your phone needs to be assigned to you and you need to know your password for the voicemail system. You can determine if your phone is assigned to... -
Page 13: Assigning Your Extension To The Phone
Your phone displays your name and extension. Logging in to the Voicemail System If you are a new user in the ShoreTel system, you need to log in to the voicemail system to record your name and personal greeting. For details, see Logging in to Voicemail from Your Phone on page 36. -
Page 14: Operating Your Phone
1. To place a call using the headset, press the button and dial a phone number. The LED in the button lights green, and the call is dialed. 2. To end the call, press the button again. button is no longer illuminated. User Guide ShoreTel IP Phone 480/480g... -
Page 15: Answering Calls
1. To answer a call using the headset, do one of the following: If you use a wired headset, press the button. If you use a wireless headset, go off-hook with your headset. ShoreTel IP Phone 480/480g User Guide... -
Page 16: Adjusting The Ring And Listening Volume
Press the selector button on the navigation key pad to toggle between On and Off. Use the key on the navigation key pad to change the value from On to Off. User Guide ShoreTel IP Phone 480/480g... -
Page 17: Muting A Call
Guide to the Icons Displayed on Your Phone Your ShoreTel IP Phone 480/480g displays icons for phone status and features. These icons are described in the following tables: Title bar icons on the phone’s main screen are described in Table ... - Page 18 .25 seconds off Programmed button (left) Programmed button (right) Shared line extension Red, steady The shared line extension is in a connected call. Table 3: Call History Icons Icon Description Inbound call Outgoing call Missed call User Guide ShoreTel IP Phone 480/480g...
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Page 19: Using Voicemail
Pick up the handset to take the phone off hook. Press the speaker button to take the phone off hook. Press the headset button to take the phone off hook. ShoreTel IP Phone 480/480g User Guide... -
Page 20: Accessing Speed Dial Numbers In The Directory
Getting Started Accessing Speed Dial Numbers in the Directory Accessing Speed Dial Numbers in the Directory If you have configured speed dial numbers in the ShoreTel Portal, you can access these numbers through the Directory. 1. Press the Directory button. -
Page 21: Dialing A Voice Mailbox From Directory
With the History viewer, you can view all calls, or you can filter to see only incoming (From), outgoing (To), or missed calls. You can also dial directly from the History viewer or delete calls from your call history. Figure 4: Call History Viewer ShoreTel IP Phone 480/480g User Guide... -
Page 22: Viewing A List Of All Calls Placed, Received, Or Missed
Press the headset button to take the phone off hook. Using the Intercom through the History Viewer If you have the proper permissions, you can use the Intercom for internal extensions. 1. Press the History button. User Guide ShoreTel IP Phone 480/480g... -
Page 23: Deleting A Call From The History Viewer
If the call is in focus (displayed in a window on the phone screen), press the Hold button. The call is taken off hold, and the call appearance button associated with the call illuminates in steady green. ShoreTel IP Phone 480/480g User Guide... -
Page 24: Answering And Switching Among Multiple Calls
Answering and Switching Among Multiple Calls With the appropriate permissions (set by your ShoreTel administrator), you can receive up to 16 incoming calls at once. You are alerted to an incoming call with one or more of the following indicators: If you receive the call while you are on another call, you hear a beep on the call. -
Page 25: Diverting An Incoming Call To Voicemail Or Another Number
If you want to cancel the transfer, press the Cancel soft key or take the original call off hold. 3. Do one of the following: Press the Transfer button. Press the Transfer soft key. Hang up. The call is transferred to the designated number. ShoreTel IP Phone 480/480g User Guide... -
Page 26: Parking And Unparking Calls
The call is then unparked and appears as an active call. Picking up an Incoming Call for Another Extension With the appropriate permissions (set by your ShoreTel administrator), you can pick up a call that is ringing on another extension. -
Page 27: Chapter 2 Customizing Your Phone
CHAPTER Customizing Your Phone This chapter provides instructions for customizing your ShoreTel IP Phone 480/480g. It contains the following information: Overview of Customizing Your Phone............... Using Do Not Disturb (DND) Mode ................Changing Call Forwarding Options ................Changing Your Automatic Off-Hook Preference to Headset ........ -
Page 28: Overview Of Customizing Your Phone
handsfree mode (suppressing dial tone for headset users) You can also modify user options through the ShoreTel Portal at https://portal.shoretelsky.com. See the ShoreTel Sky documentation for more information. Using Do Not Disturb (DND) Mode Pressing the DND soft key puts the phone into “Do Not Disturb” mode. When your phone is in DND mode, any incoming calls for your number are handled according to the call-forwarding options you have selected. - Page 29 No service dest. specifies the number you want calls forwarded to when the phone is unplugged. 7. After setting options, press the Back soft key, and then press the Back soft key again. The changes are saved. 8. Press the Exit soft key. ShoreTel IP Phone 480/480g User Guide...
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Page 30: Changing Your Automatic Off-Hook Preference To Headset
To hear the selected ringtone as it would sound for external calls, press the Preview External soft key. 5. When you have identified the ringtone that you want to use, highlight it and press the OK soft key. 6. Press the Exit soft key. ShoreTel IP Phone 480/480g User Guide... -
Page 31: Changing The Time Zone Of Your Phone
If you frequently use a headset, you might want to enable the Handsfree Mode so that you do not hear the dial tone when you go off hook with your wired or wireless headset. ShoreTel IP Phone 480/480g User Guide... - Page 32 Press the selector button on the navigation key pad to toggle between On and Off. On the navigation key pad, press the key to select On or the key to select Off. 4. Press the Exit soft key. ShoreTel IP Phone 480/480g User Guide...
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Page 33: Chapter 3 Using Advanced Features
CHAPTER Using Advanced Features This chapter provides instructions for using the advanced features of the ShoreTel IP Phone 480/480g. It contains the following information: Making a Conference Call..................Using the Join Feature to Conference Active Calls........... Paging ........................Other Advanced Features .................. -
Page 34: Making A Conference Call
A conference call involves more than two parties connected in a call. The number of people you can conference together in a call using your Conference button depends on your system configuration. Contact your ShoreTel administrator for the details about your system’s conference capabilities. You can set up a conference call using either of the following approaches: In a blind conference call, you conference the people together without the other person first ... -
Page 35: Using The Join Feature To Conference Active Calls
If your phone and other phones at your site are configured for paging, you can use group paging to simultaneously page all of the phones included in a list of extensions. To use the paging function, your ShoreTel administrator must give you access and provide the paging code. -
Page 36: Other Advanced Features
Other Advanced Features Other Advanced Features Your ShoreTel administrator can assign a variety of features and permissions to you that you can access through the programmable buttons on your phone. Some of these features are also available through star codes. -
Page 37: Using Voicemail
Changing Your Voicemail Greeting ................Using Voicemail Options ................... Using Message Playback Options ................Menu of Message Options.................. Listening to, Replaying, Saving, and Deleting Messages........Forwarding a Message ..................Replying to a Message ..................ShoreTel IP Phone 480/480g User Guide... -
Page 38: Voicemail Overview
A blinking red light in the upper right corner of your phone and the icon at the top of your phone’s display screen indicate that you have unheard voicemail messages. With the ShoreTel IP Phone 480/ 480g , you can retrieve your voicemail messages using either the ShoreTel voicemail system, which you access by dialing into the system and navigating through a series of audio prompts, or the ShoreTel Sky Portal. -
Page 39: Recording Your Name
To set message waiting indication, press 4. To set message envelope rules, press 5. To manage company Auto Attendant prompts, press 7. To broadcast messages to distribution groups, press 8. To cancel, press 9. ShoreTel IP Phone 480/480g User Guide... -
Page 40: Using Message Playback Options
To replay the message, press 4. To hear envelope information (day, date, and time of the message), press 5. To forward the message to a ShoreTel voicemail box, press 6. To delete the message, press 7. ... -
Page 41: Forwarding A Message
To reply with a voice message, press 1. To reply with a call back, press 2. To reply to all with a voice message, press 3. To return to the previous menu, press *. ShoreTel IP Phone 480/480g User Guide... -
Page 42: Chapter 5 Troubleshooting
This chapter provides information to help you diagnose and address problems with your phone. It contains the following information: Problems and Solutions .................... Getting Help ......................Viewing Phone Information ..................Rebooting Your Phone ....................ShoreTel IP Phone 480/480g User Guide... -
Page 43: Problems And Solutions
Your phone dials the Help Desk. Viewing Phone Information You can view information about your phone, such as its IP address, subnet mask, version, and MAC address. 1. With the phone on hook, press the button. ShoreTel IP Phone 480/480g User Guide... -
Page 44: Rebooting Your Phone
While it is also possible to reboot your phone by unplugging the Ethernet cable from the back of your phone and plugging it in again, the preferred method is the one described in this procedure because it maintains the PC connection. ShoreTel IP Phone 480/480g User Guide...